Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shasta Bowen

Redmond

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Night Monitor /Residential Monitor

JBARJ Youth Services
10.2024 - Current
  • Supported a peaceful environment for residents with consistent enforcement of quiet hours and noise regulations.
  • Contributed to an orderly living space by enforcing facility rules and policies consistently among all residents.
  • Upheld confidentiality standards when handling sensitive information related to resident conduct or personal matters discussed during nightly interactions.
  • Demonstrated adaptability in crisis situations by following established emergency protocols calmly and efficiently while maintaining clear communication lines with relevant personnel.

CUSTOMER ACCOUNT AGENT

Consumer Cellular Sales
12.2020 - 03.2021
  • In a fast-paced inbound/outbound call center processed customer and sales representative request for order entry, returns, credit issuance, tracking, delivery and invoicing in a timely manner via phone, internet, email, and fax
  • Maintained expectations regarding call quality and resolution time
  • Multi-tasked systems while providing service and resolving customer issues, upgrades, etc
  • Received several perfect customer feedback ratings

CASHIER/SELF-CHECKOUT ATTENDANT

Fred Meyers
03.2019 - 06.2020
  • Supervise others and provide on-the-job training
  • Receive payment by cash, check, credit cards, vouchers, or automatic debits
  • Answer customer’s questions and provide information on procedures or policies
  • Cash checks for customers
  • Calculate total payments received during a time period and reconcile this with total sales.

RECEPTIONIST/FRONT DESK CLERK

Redmond Inn Motel
08.2017 - 04.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Collected deposits, fees, and payments
  • Processed all financial data and gave receipts/change to customers
  • Verified accuracy of financial data by checking payment cards against identification
  • Answered multi-line phone system, responded to inquiries, and transferred calls to correct departments and personnel as required
  • Kept accounts in balance and ran daily reports to verify totals.

Education

Master of Science - Clinical Mental Health Counseling

Walden University
Minneapolis, MN
06-2027

Bachelor of Science with Honors - Psychology, Human Development and Family Services

Oregon State University
06.2024

Skills

  • Trauma-informed care
  • Cultural history
  • Mental health awareness
  • De-escalation techniques
  • Attention to detail
  • Excellent communication
  • Multitasking Abilities
  • Professional ethics

Certification

RBT 40 Hour Training

Timeline

Night Monitor /Residential Monitor

JBARJ Youth Services
10.2024 - Current

CUSTOMER ACCOUNT AGENT

Consumer Cellular Sales
12.2020 - 03.2021

CASHIER/SELF-CHECKOUT ATTENDANT

Fred Meyers
03.2019 - 06.2020

RECEPTIONIST/FRONT DESK CLERK

Redmond Inn Motel
08.2017 - 04.2019

Master of Science - Clinical Mental Health Counseling

Walden University

Bachelor of Science with Honors - Psychology, Human Development and Family Services

Oregon State University

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Shasta Bowen