Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Shasta Lakey

Raytown,MO

Summary

Dynamic Property Manager with a proven track record at SRI Raytown LLC, enhancing tenant satisfaction and boosting occupancy rates through strategic marketing and exceptional communication. Skilled in financial budgeting and vendor management, I excel in fostering positive landlord-tenant relationships while effectively managing multi-family properties and ensuring compliance with housing regulations.

Property management professional with solid background in handling wide range of residential and commercial properties. Expertise in coordinating maintenance, leasing, and financial activities, ensuring smooth operations and high tenant satisfaction. Known for strong team collaboration and adaptability to changing needs.

Overview

30
30
years of professional experience

Work History

Property Manager

SRI Raytown LLC
08.2022 - Current
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Maximized rental income while minimizing expenses through effective planning and control.

Key Holder Supervisor

Applebee's Neighborhood Grill & Bar
03.1995 - 08.2022
  • Completed store opening and closing procedures.
  • Counted out cash drawers and balanced totals.
  • Updated store displays frequently to maintain freshness in presentation while highlighting key products or trends effectively.
  • Handled escalated customer issues calmly and professionally while working towards mutually beneficial resolutions in alignment with company values.
  • Received and counted money.
  • Managed daily store operations, including opening and closing procedures, cash handling, and staff scheduling.
  • Trained new employees on company policies, procedures, and best practices to ensure consistent performance across the team.
  • Trained and mentored new employees.
  • Addressed customer concerns promptly and professionally, leading to improved customer experiences and stronger relationships.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Opened inventory boxes and restocked shelves.
  • Trained and supervised new employees to apply best practices in customer service and store operations.

Education

High School Diploma -

William Chrisman High School
05-1992

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Fair housing mandates
  • Tenant and eviction laws
  • Vendor management
  • Financial budgeting and reporting
  • Multi-family property management

Accomplishments

  • Demonstrated skill and career growth by being promoted [Number] times in [Number] years.
  • Oversaw multiple residential family properties totaling over [Number] individual units.

Timeline

Property Manager

SRI Raytown LLC
08.2022 - Current

Key Holder Supervisor

Applebee's Neighborhood Grill & Bar
03.1995 - 08.2022

High School Diploma -

William Chrisman High School

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Shasta Lakey