Shasta Smith

• Troubleshoot software download, installation, and account access issues across web and desktop platforms
• Diagnose and resolve payment processing errors, subscription issues, and refund requests
• Guide customers in selecting appropriate product tiers based on filing needs
• Navigate multiple internal systems simultaneously while maintaining accuracy
• Consistently meet or exceed quality assurance and productivity metrics in a high volume environment
• De escalate escalated or frustrated customers while preserving brand trust
• Document detailed case notes to ensure seamless follow up and resolution
• Operate independently in a fully remote environment with minimal supervision

• Managed corporate and travel agent accounts, driving revenue growth
• Built strategic partnerships to increase occupancy and repeat bookings
• Developed sales action plans and tracked financial performance goals
• Identified new market opportunities and implemented growth strategies

• Coordinated administrative tasks, ensuring efficient communication and workflow within church operations.
• Managed scheduling for events and meetings, optimizing resource allocation and participant engagement.
• Assisted in maintaining church records, ensuring accuracy and confidentiality of sensitive information.
• Supported the preparation of worship services by organizing materials and coordinating logistics.
• Created content and maintained web and social platforms

• Managed front desk operations, ensuring smooth check-in and check-out processes.
• Addressed guest inquiries and resolved issues to enhance customer satisfaction.
• Coordinated room assignments and maintained accurate reservation records.
• Implemented efficient communication with housekeeping to streamline service delivery.
• Resolved guest disputes and billing concerns efficiently