Shasta Zitnay
Lewes,DE
Summary
Detail-oriented administrative professional with expertise in office coordination, human resources support, and customer service. Experienced in accounts payable/receivable, contract management, project coordination, and marketing communications. Proven ability to enhance organizational efficiency and foster strong client relationships across diverse sectors.
Overview
2
2
years of post-secondary education
33
33
years of professional experience
Work History
Salon Coordinator
Pure Bliss Salon and Spa
Lewes, DE
07.2026 - Current
- Perform opening and closing duties.
- Provide customer service while booking and checking clients in and out for their appointments and confirming appointments over the phone.
- Maintain correct cash count and deposits.
- Maintained laundry throughout the day, sleep and take garbage out at night.
Caregiver/Mom
Self
12.2000 - Current
- Managed household operations and raised four children, fostering organizational and multitasking skills while ensuring a supportive home environment
- Contributed to community service projects, leading initiatives that strengthened community ties and showcased commitment
- Led AYSO league in Johnstown, coordinating youth sports activities and facilitating positive experiences for participants and families
- Acted as spokesperson for the Learning Lamp fundraiser and managed the school store, supporting educational initiatives
Main Office Secretary
Westmont Hilltop School District
Johnstown, PA
07.2023 - 07.2026
- Processed orders for teachers and staff to meet classroom needs.
- Maintained accurate records of budget allocations and spending.
- Coordinated logistics for graduation ceremonies and banquets, ensuring smooth execution of events.
- Arranged transportation logistics for field trips and athletic events, facilitating safe and timely travel.
- Processed and organized all payment-related paperwork accurately.
- Provided classroom coverage for absent teachers to ensure continuity of instruction.
- Coordinated the logistics of sending bulk mail to recipients.
- Issued transcripts and work permits throughout the summer.
Administrative Assistant/ Receptionist
Room 1101 Hair and Nail Salon
Johnstown, PA
10.2016 - 06.2026
- Opened salon each morning, executing opening duties like counting drawer, updating daily schedule, and returning phone messages to ensure smooth operations
- Answered the phone promptly, providing excellent customer service
- Greeted clients and offered refreshments, creating welcoming a welcoming atmosphere that enhanced customer experience
- Booked parties and appointments, optimizing salon scheduling and client satisfaction
- Restocked shelves, unpacked orders, and inventoried retail to maintain product availability for customers
- Completed laundry and stocked cabinets for employees, supporting daily operations
Office Coordinator
Horizon Information Systems, Inc
Johnstown, PA
03.2018 - 06.2020
- Facilitated orientation for new hires, improving onboarding experience and increasing employee retention
- Organized employee wellness initiatives, morale events, and family picnics, promoting employee engagement
- Implemented employee recognition plans, increasing staff motivation and satisfaction
- Supported Human Resources operations by managing health and vision insurance renewals, AFLAC renewal, and updating performance evaluations and employee policy manuals
- Verified and entered invoices, responded to vendor inquiries, printed and mailed AP checks, and audited posted payments to ensure accurate accounts payable processing
- Processed employee reimbursement expenses and birthday checks, maintaining timely and accurate payments
- Received and posted AR payments, prepared deposits, and mailed monthly customer statements for past due accounts to improve collections
- Maintained VDF customer licensing and billing information, ensuring compliance and accuracy
- Prepared Horizon invoices for services, hardware, contracted services, and subscription billing, supporting revenue operations
- Performed reconciliation on all Accounts Receivables, ensuring financial accuracy
- Prepared quarterly maintenance agreements, quotes, sales agreements, yearly contract renewals, and contracts for potential new clients, supporting business growth
- Managed Co-Stars and maintained records of agreements, tax exempt forms, and payments in customer files
- Prepared and distributed newsletters, constant contacts, and direct mailings to enhance customer communication
- Maintained master contact list in Constant Contact and Tech Excel, improving marketing outreach
- Managed social media plan to increase brand visibility
- Distributed and monitored customer surveys, followed up with staff, enhancing customer satisfaction based on feedback
- Monitored and reported weekly on project statuses, timelines, and budgets, ensuring projects stayed on track
- Assured all steps of implementation were completed timely according to project requirements
- Maintained and distributed vehicle insurance and registration information, and scheduled Explorer maintenance
Customer Service Rep
Highmark Insurance
09.2014 - 10.2016
- Answered incoming calls and assisted customers with policy, billing, and provider inquiries, enhancing overall customer satisfaction
- Assisted providers with client applications, streamlining application process for efficiency
- Participated in training sessions for self-pay and provider unit to improve service skills.
Administrative Assistant/Receptionist
Vault Salon/Spa
Johnstown, PA
02.2013 - 09.2014
- Opened salon each morning, ensuring operational readiness by counting drawer and distributing employee schedules
- Answered phones, returned voicemails and emails to clients, ensuring timely communication
- Booked appointments and parties via phone and email, maximizing client bookings
- Processed client payments efficiently and re-booked their next visits, supporting client retention
- Created daily operations lists and assisted with tasks to maintain a well-organized, stocked, and clean environment
- Ran retail reports and created monthly retail order budgets to enhance inventory management
- Placed retail orders, checked them in, and stocked shelves to ensure product availability
X-Ray Technologist
Rowan Regional Medical Center
Salisbury, NC
05.1998 - 12.2000
- Performed x-rays in department and on floors to facilitate timely diagnostic assessments
- Executed radiograph procedures to support diagnostic assessments read and reports called to the appropriate floor or personnel
- Covered shifts in OR, ER, and X-Ray department to ensure continuous patient care
- Filed paperwork accurately to maintain organized records and support operational efficiency
Student X-ray Tech
Forsyth Medical Center
Winston-Salem, NC
10.1996 - 05.1998
- Executed all X-rays as assigned on the floor.
- After passing all exams I started covering the OR and ER along with the department along with taking call and covering all shifts
- Assisted with patient care during weekend shifts while training in the department
- As I started my second year moved mainly to the floor and performed all X-rays ordered
- Worked night shifts in filing room to ensure organized patient records
Sales Associate & Assistant Manager
Maurices
Winston-Salem, NC
04.1994 - 07.1996
- Greeted customers entering store and assisted with product selection, contributing to positive shopping experience
- Described products and accurately explained details and care of merchandise, increasing sales
- Answered product questions with up-to-date knowledge of sales and store promotions, driving sales
- Provided ongoing customer service, including fashion advice, to build customer loyalty
- Organized store merchandise to enhance visual appeal, supporting customer engagement and sales
- Set up store displays to highlight promotions and new merchandise
- Earned management trust by serving as key holder, responsibly opening and closing the store
- Completed nightly bank deposits to ensure financial security, ensuring financial accuracy
Education
College - Biology
UNCG
Greensboro, NCAssociates Degree of Applied Science - Radiology
Forsyth Technical Community College
Winston-Salem, NC 08.1996 - 05.1998
Skills
- Appointment Management
- Scheduling
- Client Communication
- Receptionist
- Administrative support
- Office Management
- Time Management
- Data Entry
- Customer Relationship Management
- Word
- Outlook
- Office software
- Detail orientation
- Organizational management
- HIPAA
Personal Information
- Driving License: driver's license
- Work Permit: Authorized to work in the US for any employer
- Visa Status: Authorized to work in the US for any employer
Timeline
Salon Coordinator
Pure Bliss Salon and Spa
07.2026 - Current
Main Office Secretary
Westmont Hilltop School District
07.2023 - 07.2026
Office Coordinator
Horizon Information Systems, Inc
03.2018 - 06.2020
Administrative Assistant/ Receptionist
Room 1101 Hair and Nail Salon
10.2016 - 06.2026
Customer Service Rep
Highmark Insurance
09.2014 - 10.2016
Administrative Assistant/Receptionist
Vault Salon/Spa
02.2013 - 09.2014
Caregiver/Mom
Self
12.2000 - Current
X-Ray Technologist
Rowan Regional Medical Center
05.1998 - 12.2000
Student X-ray Tech
Forsyth Medical Center
10.1996 - 05.1998
Associates Degree of Applied Science - Radiology
Forsyth Technical Community College
08.1996 - 05.1998
Sales Associate & Assistant Manager
Maurices
04.1994 - 07.1996
College - Biology
UNCG