Shaswaillia Brown
Denton,TX
Summary
Knowledgeable candidate provides excellent customer service to passengers from all walks of life. Offers directions, answers questions and resolves problems arising on shuttle. Proactive and dependable with excellent work ethic.
Overview
13
13
years of professional experience
Work History
Paratransit Bus Operator
SPAN
06.2022 - Current
- Followed company policies and procedures and maintained compliance with standards.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Provided information about routes, destinations and timelines to inform passengers.
- Accepted and processed fares.
- Inspected vehicle regularly to identify and handle upkeep needs and maintain professional appearance for customers.
School Bus Driver
Texas Central School Bus
09.2018 - 05.2022
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
Adult Case Manager
Denton MHMR
05.2011 - 09.2018
- Maintained detailed records of patient progress, documentation of services and case notes.
- Collaborated with healthcare providers to drive continuity of care.
- Conducted in-home visits to provide supportive services.
- Assisted patients in accessing housing, financial assistance and other community resources.
- Managed caseload to satisfy multiple patients with diverse needs.
- Assessed risk factors of patients and made referrals for further services.
- Facilitated family meetings to discuss patient care plans.
Education
Bachelor of Science - Criminal Justice
University of North Texas
Denton, TX07.2007
Skills
- Public relations expertise
- Basic vehicle maintenance
- Knowledge of traffic laws
- Teamwork and collaboration
- Record keeping abilities
- Disability awareness training
Timeline
Paratransit Bus Operator
SPAN
06.2022 - Current
School Bus Driver
Texas Central School Bus
09.2018 - 05.2022
Adult Case Manager
Denton MHMR
05.2011 - 09.2018
Bachelor of Science - Criminal Justice
University of North Texas
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