Shatange Fisher
Jamaica,New York
Summary
Dynamic and adaptable Administrative Assistant with a proven track record at North Shore Primary Care, excelling in patient coordination and customer service. Mastered medical terminology, proficient in Microsoft 365 , enhancing office efficiency. Demonstrated leadership in managing multiple projects with keen attention to detail, ensuring confidentiality and seamless operations. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
North Shore Primary Care
2006.02 - 2024.05
- Patient Registration, verification of insurances, referrals, authorizations, collection of copays Post into billing system, Fulfill medication requests,Escribe medication prescriptions to pharmacies, Scanning Electronic medical records, Coordinate Physician's conference calls
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Administrative Assistant
Dr.Charles Mitgang, Internal Medicine
2000.06 - 2006.01
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Dental Receptionist
Dr.Jonathan Richter, DDS
1998.04 - 2000.01
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Provided excellent customer service to create positive experiences and build patient trust.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients,
- Helped patients complete necessary medical forms and documentation.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirmations.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Education
High School Diploma -
Farrockaway High School
Far Rockaway, NYCertified Nursing Assistant - Health Aide
FRANKLIN CAREER INSTITUTE, BROOKLYN
Brooklyn, NYSkills
- Time Management
- Adaptability
- Communication
- Organization
- Management of multiple projects
- Attention to details
- Prioritization
- Leadership & Teamwork
- Medical Terminology
- Microsoft Word, excel, powerpoint
- Conflict resolution
- Onstaff, PCM, EHR, Dentrix
Timeline
Administrative Assistant
North Shore Primary Care
2006.02 - 2024.05
Administrative Assistant
Dr.Charles Mitgang, Internal Medicine
2000.06 - 2006.01
Dental Receptionist
Dr.Jonathan Richter, DDS
1998.04 - 2000.01
High School Diploma -
Farrockaway High School
Certified Nursing Assistant - Health Aide
FRANKLIN CAREER INSTITUTE, BROOKLYN
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