Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shataqua Elmore

Gary,IN

Summary

Versatile manager who has led operations/team in stores and restaurants, including multi-unit operations.


LEADERSHIP:

Team builder who hires, trains and motivates staff, including managers, to meet productivity goals and provide outstanding customer service.

Overview

12
12
years of professional experience

Work History

Assistant Store Manager

Taco Bell
01.2025 - Current
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.

Restaurant General Manager

RMC McDonalds
03.2020 - 08.2024
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
  • Developed and maintained a strong team of motivated staff by providing ongoing training and development opportunities.
  • Maintained open lines of communication between front-and back-of-house teams to facilitate smooth day-to-day operations.
  • Set clear expectations and created positive working environment for employees.
  • Implemented efficient scheduling practices to ensure optimal staffing levels during peak business hours.
  • Enhanced customer satisfaction through consistent delivery of high-quality food and service.
  • Oversaw facility maintenance, ensuring a clean, safe, and inviting atmosphere for patrons.
  • Tracked daily sales transactions and invoices for accurate and updated financial reporting.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Oversaw food preparation and monitored safety protocols.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.

Front End Supervisor

Local Market
09.2018 - 01.2020
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in 10 checkout stations to verify adequate cash supply.
  • Ensured compliance with company policies and local regulations through regular audits of cash registers, transaction records, and employee behaviors on duty.
  • Coached and mentored team members for better performance, leading to higher levels of productivity and job satisfaction.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Collaborated with store management to develop strategies for improving overall store performance and customer satisfaction.
  • Handled personnel issues such as attendance tracking, time-off requests, disciplinary actions fairly.
  • Led by example in customer interactions, setting high standard for service that team members followed.
  • Trained new hires in customer service excellence, contributing to noticeable improvement in customer satisfaction ratings.
  • Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
  • Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.

Assistant Store Manager

Family Dollar
05.2016 - 02.2018
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests..
  • Improved store operations by establishing clear communication channels between team members and implementing efficient scheduling practices.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.
  • Assisted in recruiting, hiring and training of team members.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.

Assistant Front End Manager

Pete's Fresh Market
06.2013 - 02.2016
  • Improved customer satisfaction by efficiently managing front-end operations and addressing customer concerns promptly.
  • Streamlined checkout processes for faster service and reduced wait times, enhancing the overall shopping experience.
  • Enhanced loss prevention measures through diligent monitoring of front-end activity and promoting employee awareness about potential risks.
  • Assisted in training initiatives aimed at improving cashier efficiency and reducing errors in transactions.
  • Collaborated with store management to develop strategies for improving sales and maintaining a positive store atmosphere.
  • Mentored new employees on company policies, cash handling procedures, and customer service best practices to ensure consistent performance across the team.
  • Monitored cash drawers in 14 checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.

Education

Leading Great Restaurants Leadership Class

Hamburger University (McDonald's)
Chicago, IL
08-2024

GED -

LINCOLN CHALLENGE MILITARY HIGH SCHOOL
Rantoul, IL
01-1998

Skills

  • P&L Analysis
  • Staff Supervision
  • Vender Relations
  • Planning & Scheduling
  • Employee Retention
  • Inventory Management
  • Cost & Shrink control

Timeline

Assistant Store Manager

Taco Bell
01.2025 - Current

Restaurant General Manager

RMC McDonalds
03.2020 - 08.2024

Front End Supervisor

Local Market
09.2018 - 01.2020

Assistant Store Manager

Family Dollar
05.2016 - 02.2018

Assistant Front End Manager

Pete's Fresh Market
06.2013 - 02.2016

Leading Great Restaurants Leadership Class

Hamburger University (McDonald's)

GED -

LINCOLN CHALLENGE MILITARY HIGH SCHOOL

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Shataqua Elmore