SHATARA HAWKINS
Louisburg,NC
Summary
Experienced healthcare professional with over 20 years in medical and laboratory settings, specializing in high-volume phlebotomy and patient care coordination. Led training initiatives for new staff and streamlined clinical workflows to enhance operational efficiency. Skilled in venipuncture, specimen processing, and EKG administration, committed to upholding high standards of accuracy and patient safety.
Overview
1
1
Certification
3
3
years of post-secondary education
23
23
years of professional experience
Work History
Customer Service Technician Lab Service
WakeMed Health & Hospitals
05.2023 - Current
- Optimized clinical operations by managing admissions, discharges, and scheduling, ensuring seamless patient transitions and high-quality service.
- Executed high-precision laboratory tasks, including venipuncture and specimen preparation, while strictly adhering to clinical protocols and safety standards.
- Handled in-person and phone inquiries with specialized expertise, ensuring superior patient experience through effective multi-channel communication.
- Managed patient data and documentation with high accuracy, leveraging electronic medical records to enhance laboratory and administrative efficiency.
- Trained and mentored new staff members, improving team productivity and ensuring smooth workflow integration.
Customer Service Technician Lab Customer Service
UNC Rex Healthcare
05.2012 - 05.2023
- Streamlined laboratory workflows by performing high-volume blood draws and specimen collections with precision.
- Oversaw supply inventory and maintained safety standards to ensure uninterrupted departmental service.
- Assisted with admissions, scheduling, and performed EKG testing to enhance patient care coordination.
- Provided communication support and assisted coworkers to foster teamwork and maintain service efficiency.
Phlebotomist / Patient Services Technician
Franklin Regional Hospital
05.2008 - 05.2012
- Performed specialized clinical procedures, including venipuncture, finger sticks, and heel sticks.
- Enhanced diagnostic accuracy through performance of EKGs, vital monitoring, and diagnostic testing.
- Ensured data integrity by processing specimens and managing medical records and data entry accurately.
- Streamlined patient flow by managing admissions and scheduling efficiently.
Phlebotomist / Patient Services Technician
Maria Parham Hospital
10.2005 - 05.2008
- Managed specimen lifecycle, ensuring timely collection, transport, and processing of laboratory specimens to facilitate accurate test results.
- Streamlined patient intake processes through precise documentation and efficient scheduling support to enhance patient experience.
- Supported clinical workstations by establishing organized laboratory environments and maintaining accurate medical records for improved patient care.
Phlebotomist / Patient Services Technician
Medical Staffing Network Raleigh, NC
Raleigh, NC
11.2003 - 09.2005
- Collected blood samples from patients using proper techniques and safety protocols.
- Performed accurate specimen collection, ensuring integrity and compliance with laboratory protocols.
- Prepared specimens for laboratory analysis in compliance with hospital standards.
- Maintained accurate records of patient information and sample tracking systems.
Education
High School Diploma -
Franklinton High School
Franklinton, NC 08.1995 - 01.1999
Skills
- Clinical Skills: Phlebotomy & Venipuncture, Specimen processing, EKG & Diagnostic Procedures, Finger Sticks, Heel Sticks
- Administrative & Support: Patient intake support, Medical documentation, EMR systems, Data Entry, Scheduling
- Venipuncture
- Laboratory safety
- Electronic medical records
- Patient communication
- Leadership & Quality: Team leadership, Employee training, Inventory Management, Infection control, Workflow efficiency
Certification
Certified Phlebotomy Technician (CPT), CPR Certified
Timeline
Customer Service Technician Lab Service
WakeMed Health & Hospitals
05.2023 - Current
Customer Service Technician Lab Customer Service
UNC Rex Healthcare
05.2012 - 05.2023
Phlebotomist / Patient Services Technician
Franklin Regional Hospital
05.2008 - 05.2012
Phlebotomist / Patient Services Technician
Maria Parham Hospital
10.2005 - 05.2008
Phlebotomist / Patient Services Technician
Medical Staffing Network Raleigh, NC
11.2003 - 09.2005
High School Diploma -
Franklinton High School
08.1995 - 01.1999