Shatara Madaris
Smyrna,GA
Summary
Efficient Mail Sorter known for high productivity and ability to complete tasks swiftly. Possess specialized skills in postal regulations compliance, automated sorting system operation, and mail distribution logistics. Excel at time management, problem-solving, and adaptability, ensuring smooth mail processing operations and timely deliveries.
Overview
19
19
years of professional experience
Work History
Mail Sorter
DHL Express
Atlanta, GA
11.2024 - 01.2025
- Picked up outgoing mail from designated locations in a timely manner
- Sorted and placed materials or items on racks, shelves, or bins for transport to recipient or destination.
- Participated in training sessions regarding safety measures while operating machinery.
- Inspected incoming mail for damage or missing pieces.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Completed day-to-day duties accurately and efficiently.
- Exceeded customer satisfaction by finding creative solutions to problems.
Brand Ambassador
Main Event
Atlanta, GA
07.2024 - 11.2024
- Tracked market and competitor activities to stay current on products and consumer preferences.
- Gathered customer feedback for product development purposes.
- Effectively built relationships with both established and potential customers.
- Provided customer service support during promotional events or when needed.
Food Service Worker
Phillips Enterprises
Newport News, , Virginia
11.2022 - 06.2024
- Maintained cleanliness standards for all service areas including dining room, kitchen and storage areas.
- Prepared beverages such as coffee, tea, soda.
- Gathered ingredients and cleaned and cut food items to prep recipes.
- Maintained professional demeanor during interactions with customers and co-workers.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Operated cash register to process cash, check, and credit card transactions.
- Maintained order and cleanliness of work areas to conform with health codes.
- Cleaned and sanitized work areas, equipment, utensils, dishes, and silverware.
- Greeted customers upon arrival in the dining area.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Filled and served various beverages for customers.
- Cleaned kitchen areas, equipment and utensils.
- Performed opening and closing duties such as setting up workstations with necessary supplies.
- Refilled condiments, napkins and server workstations.
- Performed variety of duties related to food service.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Set up, restocked and cleaned dining areas.
- Replenished condiments at customer tables as needed.
- Mopped floors and cleaned walk-in refrigerators and storage areas to maintain hygienic, sanitized work area.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Stocked supplies such as food, dishes, utensils, and cleaning materials.
Housekeeper
Mulberry Inn
Newport News, Virginia
03.2020 - 10.2021
- Inspected guest rooms after cleaning to ensure they were presentable.
- Rendered detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
- Adhered to daily cleaning schedules and updated as needed based on demand.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide comfort for guests.
- Observed proper use of chemicals when cleaning various surfaces.
- Emptied wastebaskets and disposed of soiled linens in guest rooms to reduce spread of germs and enhance freshness.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Reported any maintenance issues or damage to supervisors immediately.
- Provided information about hotel services upon request from guests.
- Changed bed linens and towels, tidied up rooms.
- Scrubbed kitchen appliances, countertops and fixtures.
- Responded to requests from guests regarding housekeeping needs.
- Ensured that all health standards were met during cleaning operations.
- Maintained well-stocked and well-organized service carts to support efficient and timely cleaning services.
- Checked inventory for required supplies and made lists for needed cleaning products.
- Emptied trash receptacles throughout the property.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Used cleaning chemicals following proper guidelines.
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Sanitized and cleaned sinks, mirrors, toilets and showers.
- Disinfected telephones, light switches and other frequently touched objects.
- Removed finger marks and smudges from doors, frames and glass partitions to enhance shine.
- Returned rooms to occupant-ready status to satisfy future guests.
- Dusted ceiling air conditioning diffusers and ventilation systems to improve airflow.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Followed safety procedures when handling hazardous materials.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Delivered requested items such as extra pillows or blankets to guest rooms.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Interacted pleasantly with clients and guests when performing daily duties.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Supplied extra towels and toiletries when requested to optimize guest comfort.
Machine Operator
Peninsula Hospital services
Newport News, Virginia
12.2016 - 08.2021
- Observe machine operations to detect any problems or defects in the finished product.
- Verified production orders prior to starting set-up.
- Interpreted results of process control analysis and made adjustments to optimize plant performance.
- Perform periodic maintenance on machines such as cleaning and lubrication.
- Carry out regular safety checks on machinery prior to operation.
- Adjusted machine settings according to production requirements.
- Inspect finished workpieces to ensure conformance with specifications.
- Ensure that safety guidelines are followed at all times while operating machinery.
- Assisted with troubleshooting issues that arose with facility production processes.
- Trained personnel on safe handling procedures for hazardous materials used during production processes.
- Trained new operators and implemented new division operator training program to improve retention rates and increase production.
- Comply with company policies regarding quality control procedures.
- Monitored and observed production line to watch for pile-ups and jams.
- Monitor the feed and speed of machines during the machining process.
- Performed daily inspections of plant systems, identifying potential problems and taking corrective action as needed.
- Unload finished products from machines onto conveyors or other transport systems.
- Adjust machine settings to complete tasks accurately.
- Troubleshoot malfunctions in equipment or processes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Managed household errands and other essential duties.
- Maintained updated knowledge through continuing education and advanced training.
- Completed day-to-day duties accurately and efficiently.
CNA
Morningside Assisted Living
Newport News, Virginia
05.2015 - 12.2015
- Answered signal lights, bells or intercom systems to determine resident needs.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Monitored food intake and output as directed by nursing staff.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Facilitated communication between patients, family members, and healthcare professionals.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented patient care services by charting in designated areas.
- Turned and repositioned bedridden patients to prevent bedsores.
- Planned and served meals and snacks to patients according to prescribed diets.
- Answered patient call lights promptly and responded to requests appropriately.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted residents in preparing for activities and social programs.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Transported residents within the facility as needed.
- Observed and reported unusual symptoms and changes to charge nurse.
- Used mobility devices to transport patients.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Assisted with lifting patients to move on or off beds, examination tables and surgical tables.
- Facilitated activities of daily living, personal hygiene management, feeding and ambulation.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Answered patient call signals and signal lights to determine patients' needs.
CNA
Warwick Forest Assisted Living
Newport News, , Virginia
04.2012 - 01.2013
- Answered signal lights, bells or intercom systems to determine resident needs.
- Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
- Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
- Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Demonstrated excellent customer service skills when interacting with patients, families and guests.
- Monitored vital signs such as pulse rate, respiration rate, and blood pressure.
- Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate.
- Assisted residents with bathing and dressing to promote personal hygiene.
- Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status.
- Facilitated communication between patients, family members, and healthcare professionals.
- Helped residents walk with or without self-help devices.
- Assisted patients with daily living activities, including bathing, dressing, and grooming.
- Supported daily living activities by serving meals, feeding, ambulating and turning over and positioning patients.
- Documented patient care services by charting in designated areas.
- Turned and repositioned bedridden patients to prevent bedsores.
- Planned and served meals and snacks to patients according to prescribed diets.
- Answered patient call lights promptly and responded to requests appropriately.
- Supplied, collected and emptied patient bedpans on frequent basis.
- Supported non-ambulatory residents in range of motion exercises.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
- Participated in educational programs designed to improve knowledge of health care practices.
- Utilized appropriate safety measures when handling hazardous materials or waste products.
- Exhibited compassionate care and communication regarding issues surrounding death and dying.
- Observed and reported unusual symptoms and changes to charge nurse.
- Provided physical support to assist patients with bathing, dressing and toileting.
- Communicated with patients to determine feelings, need for assistance or social and emotional support.
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
- Turned and repositioned residents using proper body mechanics to prevent pressure ulcers.
- Safeguarded patient privacy with strict adherence to HIPAA protocols.
- Distributed drinking water and nourishment to residents.
- Answered patient call signals and signal lights to determine patients' needs.
- Completed day-to-day duties accurately and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
- Worked effectively in team environments to make the workplace more productive.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Operated equipment and machinery according to safety guidelines.
Wait Staff Member
Warwick Forest Assisted living
Newport News, Virginia
03.2009 - 06.2010
- Replenished condiments, utensils, napkins, straws as necessary throughout shift.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Maintained cleanliness of work area throughout shift by wiping down surfaces, emptying garbage cans.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Provided exceptional service to high volume of daily customers.
- Set up dining room to meet hospitality and service standards.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Assisted in preparing salads, appetizers and desserts to speed up food service.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Bussed tables quickly and efficiently while maintaining a neat appearance of the dining area.
- Assisted other wait staff members as needed, such as refilling beverages or delivering food to tables.
- Filled condiments and napkin containers during slack periods.
- Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
- Checked back with customers during meals to ensure satisfaction with food and service.
- Greeted customers, answered questions and recommended specials to increase profits.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Performed opening and closing duties such as restocking supplies, cleaning floors.
- Complied with health department regulations regarding sanitation standards when handling food items.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Ensured that all orders were taken correctly and in a timely manner.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Implemented sanitary food handling, holding and service protocols.
- Took beverage orders from patrons and served drinks promptly.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
- Cleared table and bussed dishes to allow for quick setups.
- Cleared dishes between courses and after guests finished dining.
- Cleaned tables and chairs to prepare dining area for next customers.
- Greeted and welcomed customers, providing them with menus.
- Answered questions about menu selections and made recommendations when requested.
- Presented menus and answered questions regarding items.
- Prepared tables by setting up linens, silverware and glassware.
- Responded to ad hoc cleaning duties at end of shift.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Served food and beverages to patrons and confirmed complete orders.
- Garnished dishes and beverages to serve visually appealing menu items.
- Discussed dining menu information to aid in decision process for senior residents.
- Addressed complaints to kitchen staff and served replacement items.
- Followed all safety procedures when handling hot plates or sharp objects.
- Set up tables in between patrons to reduce wait times.
- Delivered food items to customers at their tables in a friendly, courteous manner.
Volunteering
Grissom Library
Newport News, Virginia
12.2005 - 07.2007
- Researched potential partners and sponsors for upcoming international volunteering initiatives.
- Advocated for increased visibility of volunteering initiatives within the local area.
- Ensured compliance with applicable laws related to volunteering such as safety regulations or labor standards.
Education
Medication Aide - Administer Medication
Blue Ridge Job Corps
Marion Va04-2013
CNA LICEnse - Assisting Elderly Patients
Blue Ridge Job Corps
Marion Va05-2012
High School Diploma -
Denbigh High School
Newport News, VA06-2010
Skills
Cleaning
Warehouse work
Machine operator
Office skills
Leadership
Timeline
Mail Sorter
DHL Express
11.2024 - 01.2025
Brand Ambassador
Main Event
07.2024 - 11.2024
Food Service Worker
Phillips Enterprises
11.2022 - 06.2024
Housekeeper
Mulberry Inn
03.2020 - 10.2021
Machine Operator
Peninsula Hospital services
12.2016 - 08.2021
CNA
Morningside Assisted Living
05.2015 - 12.2015
CNA
Warwick Forest Assisted Living
04.2012 - 01.2013
Wait Staff Member
Warwick Forest Assisted living
03.2009 - 06.2010
Volunteering
Grissom Library
12.2005 - 07.2007
Medication Aide - Administer Medication
Blue Ridge Job Corps
CNA LICEnse - Assisting Elderly Patients
Blue Ridge Job Corps
High School Diploma -
Denbigh High School