ShaTarian Thomas
Hearne,TX
Summary
Insurance professional with robust experience in underwriting, claims management, and risk assessment. Known for strong analytical skills, clear communication, and adaptability to changing industry needs. Proven ability to collaborate effectively with teams to achieve results. Highly skilled in policy analysis, regulatory compliance, and customer service. Reliable and focused on delivering impactful solutions.
Overview
13
13
years of professional experience
Work History
Insurance Specialist
Meduit
Brea, CA
04.2024 - 08.2025
- Analyzed insurance claims to ensure compliance with regulatory standards and company policies.
- Developed training materials for new staff to enhance understanding of insurance procedures and systems.
- Collaborated with cross-functional teams to streamline claims processing and improve service delivery.
- Evaluated policy coverage options and provided expert guidance to clients on risk management strategies.
Substitute Teacher
Hearne Isd
Hearne, TX
08.2021 - 04.2024
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Evaluated student performance using formative assessments to provide targeted feedback while concurrently adjusting lesson plans based on data-driven insights.
- Contributed to school-wide improvements in standardized test scores by aligning lesson plans with curriculum standards and objectives.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
Collections Representative
Alltran Financial
Bryan
12.2015 - 02.2020
- Collecting payments for leased vehicles
- Reduced delinquency rates for assigned accounts through persistent follow-up and effective communication.
- Streamlined collection processes by collaborating with cross-functional teams to identify areas for improvement.
- Adapted quickly to changing priorities, maintaining a high level of performance and attention to detail in the fast-paced collections environment.
- Contributed to improved cash flow by consistently meeting or exceeding monthly recovery goals set by management.
- Handled highly sensitive information responsibly while maintaining strict confidentiality standards.
- Increased team productivity by providing training and support on best practices in debt recovery strategies.
- Managed a high volume of inbound and outbound calls, achieving daily targets for contacts and commitments to pay.
- Played a key role in reducing account aging by proactively identifying at-risk accounts and initiating early intervention measures.
- Maintained accurate records of customer accounts, payments and payment plans.
- Worked with customer to create debt repayment plan based on current financial condition.
Home Healthcare
Gentiva
Bryan
11.2015 - 12.2015
- I sit with patient in home
- I do household cleaning, fold clothes, assist with grocery shopping and paying bills.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
Home Retention Specialist
Penncro
Bryan
03.2013 - 12.2014
- I took inbound/outbound calls to Bank of America mortgage holders
- I processed payments over the phone, updated account information, and provided debt counseling.
- Managed a high volume of inbound calls and addressed client inquiries regarding mortgage payment options and foreclosure prevention strategies.
- Maintained detailed records of all client interactions, ensuring accurate documentation for future reference and reporting purposes.
- Educated homeowners on available resources and options for maintaining their homes during periods of financial hardship.
- Established strong rapport with clients by demonstrating empathy and understanding while addressing their concerns related to home retention matters.
Customer Service Representative
Volt
College Station
12.2013 - 03.2014
- I assisted shareholders over the phone with processing shares, updating account information, splitting shares, transferring shares and purchasing new stocks
- I also provided other general customer service to the customers.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Answered constant flow of customer calls with minimal wait times.
- Updated account information to maintain customer records.
- Provided primary customer support to internal and external customers.
- Implemented and developed customer service training processes.
Home Retention Specialist
Penncro Associates
Bryan
05.2012 - 12.2013
- I took inbound/outbound calls to Bank of America mortgage holders
- I processed payments over the phone, updated account information, and provided debt counseling.
- Negotiated favorable repayment terms with lenders on behalf of struggling homeowners, enabling them to avoid foreclosure proceedings.
- Established strong rapport with clients by demonstrating empathy and understanding while addressing their concerns related to home retention matters.
- Advised clients on alternative housing options when necessary, guiding them through the transition process with minimal disruption.
- Developed tailored case management strategies for each homeowner based on their unique circumstances and objectives.
Education
Diploma - Basic/Honors
Hearne High School
Hearne, TXChildhood Development
Blinn College
Bryan, TXSkills
- Customer Service
- Computer Skills
- P>Lesson Plan Implementation
- P>Activity Planning
- P>Lesson Planning
- P>Parent Communication
- P>Verbal and written communication
- P>Safety awareness
- P>Classroom Management
Additional Information
REFERENCES PROVIDED UPON REQUEST
Personal Information
Title:
Timeline
Insurance Specialist
Meduit
04.2024 - 08.2025
Substitute Teacher
Hearne Isd
08.2021 - 04.2024
Collections Representative
Alltran Financial
12.2015 - 02.2020
Home Healthcare
Gentiva
11.2015 - 12.2015
Customer Service Representative
Volt
12.2013 - 03.2014
Home Retention Specialist
Penncro
03.2013 - 12.2014
Home Retention Specialist
Penncro Associates
05.2012 - 12.2013
Diploma - Basic/Honors
Hearne High School
Childhood Development
Blinn College