Shatarika Gibson
Thomasville,NC
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Firstpoint Resources
Greensboro, NC
01.2022 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Customer Service Representative
American Airlines
Winston-Salem, NC
12.2018 - 01.2022
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Educated customers on special pricing opportunities and company offerings.
- Consulted with customers to resolve service and billing issues.
Hostel Receptionist
Dream team cleaning
High Point, NC
02.2012 - 11.2018
- Answered guest inquiries, recommending shopping, dining or entertainment.
- Input and confirmed reservations for guests.
- Kept records of room availability and guest accounts, manually or using computers.
- Contacted housekeeping or maintenance staff to report room or building issues.
Education
High School Diploma -
T. Wingate Andrew’s High School
High Point, NC06.2028
Associate of Arts - Business Administration
Davidson College
Davidson, NC06.2011
Skills
- KPI Management
- Labor Relations
- Marketing Tactics
- Employee Motivation
- Recruitment and Hiring
- Management Team Building
- Records Organization and Management
- Sales Promotion
- Cash Handling
- Data Collection
- Data Entry
Timeline
Customer Service Representative
Firstpoint Resources
01.2022 - Current
Customer Service Representative
American Airlines
12.2018 - 01.2022
Hostel Receptionist
Dream team cleaning
02.2012 - 11.2018
High School Diploma -
T. Wingate Andrew’s High School
Associate of Arts - Business Administration
Davidson College
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