Tashanay Pollard
Newark,DE
Summary
Highly motivated individual with a passion for delivering excellent customer service. Skilled in problem-solving, active listening, and communication, seeking to leverage these abilities at a forward-thinking company. Adept in using Microsoft Office Suite and Service Channel.
Overview
10
10
years of professional experience
Work History
Customer Service Representative
Fast Act Deliveries
01.2024 - Current
- Efficiently handled a large volume of inbound and outbound calls, addressing customer inquiries and concerns while maintaining high levels of service quality.
- Dispatched work orders to appropriate contractors, ensuring timely and accurate fulfillment of service requests.
- Conducted follow-up communications via phone and email to confirm and reschedule service dates as needed, enhancing customer satisfaction.
- Enhanced customer satisfaction scores by 20% through effective follow-up and support strategies
- Provided detailed estimates to customers, ensuring clarity and accuracy in service costs and expectations.
- Delivered excellent communication through various platforms, including phone, email, and Service Channel web-based systems, to support and resolve customer issues effectively.
Healthcare Receptionist
RiverOaks HomeCare
06.2022 - 11.2023
- Acted as liaison between patient, patient’s family, and medical care organizations.
- Updated and systematized patient demographic information,EoB and CPT codes statistical information
- Created monthly progress reports and communicated results to appropriate staff
- Performed general office support and administrative tasks as requested, including answering and directing phone calls
- Maintained schedules to improve business efficiency
Direct Support Health Aide Manager
Palm Spring Home HealthCare
02.2019 - 06.2021
- Designed and led community outreach initiatives for clients such as educational site visits, art classes and sports activities that allowed clients to achieve their community and socialization goals each month by 100% treatment planning
- Submitted timely and comprehensive Medicare billable notes with a 85% payable records
- Kept detailed records of client health progress, to improve optimal health plan treatments
Junior Project Coordinator
CHILDREN'S WORLD OF LEARNING
01.2015 - 01.2019
- Coordinated detail scheduling with Parents, and Staff to improve quality child care
- Work closely with project manager planning projects and preparing documents
- Prepare financial and progress reports and communicate information about these to relevant staff
- Communicate requirements to relevant departments and employees to keep projects on track
- Kept detailed records of project progress, discrepancies and other funding issues.
Education
Howard Highschool of Technology
Skills
Excellent Written and Verbal Skills
Schedule Management
Quality Assurance & Compliance
KPI Management
Customer Relationship Management
Proactive Customer Service
Conflict Resolution
Organizational Skills
Microsoft Office Suite
Service Channel
Salesforce
Timeline
Customer Service Representative
Fast Act Deliveries
01.2024 - Current
Healthcare Receptionist
RiverOaks HomeCare
06.2022 - 11.2023
Direct Support Health Aide Manager
Palm Spring Home HealthCare
02.2019 - 06.2021
Junior Project Coordinator
CHILDREN'S WORLD OF LEARNING
01.2015 - 01.2019
Howard Highschool of Technology