Shatasia Green
Victorville,CA
Summary
Dynamic Dispatch Supervisor with a proven track record at Petro Oil Home Service, specializing in route optimization and team leadership. Expertise in data analysis and employee training has led to enhanced communication strategies and improved service efficiency. Committed to delivering exceptional customer service while managing complex dispatch operations.
Overview
7
7
years of professional experience
Work History
Dispatcher Supervisor
Petro Oil Home Service
Lagrange, NY
06.2016 - 01.2018
- Dispatched 15 Petro technicians to their assigned service calls.
- Monitored technicians on dispatch board and adjusted call priorities regularly based on caller needs.
- Trained new hires on dispatcher procedures and protocols.
- Developed strategies for improving communication among drivers, customers and dispatchers.
- Coordinated meetings between dispatchers, drivers and supervisors regarding operational changes or updates.
- Compiled reports on vehicle usage, delivery times and route performance metrics.
- Scheduled appointments for vehicle inspections, repairs or servicing as needed by dispatchers.
- Analyzed data collected from previous trips in order to optimize future routes.
- Entered data into computer systems to track dispatched items.
- Organized efforts include filing, entering data, and answering phones.
- Researched potential new routes for efficient delivery operations.
- Created daily logs of dispatched vehicles and personnel.
- Verified driver credentials prior to assigning them a route or task.
Customer Service Advocate /Medical Claims Associate
United Health Care
Kingston, NY
02.2014 - 03.2016
- Managed a high volume of incoming customer inquiries in a call center environment, averaging between 50 and 100 per day.
- Identified needs of customers promptly and efficiently.
- Directed incoming calls to designated departments via switchboard.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Submitted appeals on behalf of providers when necessary due to denied or underpaid claims.
- Reviewed and processed medical claims for accuracy and completeness in accordance with established guidelines.
- Resolved customer inquiries regarding claim status, payment issues, billing disputes.
- Stayed current on HIPAA regulations, benefits claim processing, medical terminology, and other procedures.
Sales Manager
Ark Business Solutions
Bronx, NY
10.2010 - 12.2013
- Provided a pharmaceutical returns service for retail pharmacies' expired medication.
- Directed a team of 12 personnel within the telemarketing section.
- Executed clerical tasks comprising printing, faxing, copying email.
- Generated weekly schedules and payroll using ADP software.
- Created and presented monthly reports to management on sales performance.
- Maintained accurate records of all transactions between customers and company representatives.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Performed sales consultations and educated clients on products and services.
- Increased sales by 50% with strategic support directed toward new and dormant clients.
Education
High School Diploma -
John V. Lindsay
New York, NY06-2004
Skills
- Data analysis
- Experienced in managing dispatch software
- Fleet tracking expertise
- Employee training
- Customer service
- Driver incident support
- Complex Problem-solving
- Record keeping
- Effective team leadership
- Strong ability in document organization
- Efficient data entry
- Office administration
- Appointment scheduling
- Office equipment operation
- Multi-line phone systems, switchboard operation
- Punctual and reliable
- Microsoft Office, CRM software
Accomplishments
- Awarded "Dispatcher of the year"
- Awarded "Employee of the month" 4 month consecutively
References
References available upon request.
Timeline
Dispatcher Supervisor
Petro Oil Home Service
06.2016 - 01.2018
Customer Service Advocate /Medical Claims Associate
United Health Care
02.2014 - 03.2016
Sales Manager
Ark Business Solutions
10.2010 - 12.2013
High School Diploma -
John V. Lindsay
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