Shatavia L. Jones
Summary
Meticulous and well-organized administrative professional with strong background in insurance claims, data entry, bartending, event serving, and travel booking. Good at troubleshooting problems, building successful solutions, excellent verbal and written communicator. Dependable employee seeking opportunity to expand skills and contribute to company success. Considered hardworking, ethical, and detail-oriented. Always willing to take on any task. Adapts quickly to new needs and policies.
Overview
17
17
years of professional experience
Work History
Bartender/Event Server
Instawork
01.2021 - Current
- Mixed cocktails and crafted drinks based on customer preferences.
- Managed bar inventory and restocked supplies as needed.
- Provided excellent customer service to enhance guest experiences.
- Ensured cleanliness and organization of the bar area at all times.
- Handled cash transactions and processed payments efficiently.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Performed opening and closing duties including restocking supplies.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Prepared or assisted in preparing variety of food in accordance with departmental work production standards.
- Used clear communication to relay food and drink orders to kitchen staff.
- Filled trays with food, utensils, napkins and condiments to provide diners with meals and accessories.
- Upheld exceptional food, beverage and service standards to surpass customer expectations.
- Verified food tray contents and transported each from kitchen to banquet hall.
- Noted timing of meal progression, keeping kitchen staff informed.
- Served orders by picking up and delivering selections from kitchen.
- Removed and replaced dirty dishes and utensils to maintain table settings.
- Walked among tables and refilled water and beverage glasses or took orders for more drinks and food.
- Collaborated with kitchen staff to deliver food smoothly, adapting service based on customer requests and kitchen readiness.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Travel Agent
Inteletravel
01.2020 - Current
- Coordinated travel itineraries for clients leveraging diverse travel resources.
- Researched and booked accommodations, flights, and transportation services efficiently.
- Provided expert advice on destinations, travel requirements, and local attractions.
- Developed and maintained strong relationships with vendors and service providers.
- Prepared customized travel packages tailored to individual client preferences.
- Utilized booking systems to process reservations accurately and swiftly.
Claims Support Assistant
Arthur J Gallagher/WLI
03.2015 - Current
- Adhered to all claims processing policies and procedures, grievance procedures, different state mandates, and benefit plan documents to address claims.
- Completed all tasks promptly and with minimal oversight.
- Managed litigation files in collaboration with legal department.
- Examined and renewed policies and policy coverage forms and other records to determine insurance coverage.
- Documented claim file activities in Genesis.
- Demonstrated commitment to company conduct, ethics, and compliance policies and procedures and adhered to all state and federal regulations.
- Investigated claims of varying complexity and obtained relevant facts to determine coverage and liability.
- Helped with processing by preparing accurate insurance claims forms and related documentation.
- Updated databases with new information from newly filed and open insurance claims.
- Assessed validity of claims and related coverage with careful review of supporting documentation.
- Entered, accessed, and searched data and maintained physical files.
- Collected additional information from insured parties by telephone, email, and letter.
- Supported agents with claims issues, documentation needs, and general questions.
- Approached and solved work problems with initiative and sound judgment.
- Helped team handle high-volume work by prioritizing tasks and organizing supplies.
- Collaborated with team members to meet daily demands and handle challenging projects.
- Kept all areas clean, organized and in line with company professional standards.
- Contributed ideas for improving work processes.
- Maintained full compliance with legal, health, and safety regulations.
- Improved claims handling processes by analyzing, tracking, and troubleshooting root causes of previously managed claims.
- Helped process insurance, employment, medical claims at rate of 1000+ per month.
- Processed claims from returned pended claims reports and any containing claim edits.
- Kept close eye on turnaround and consistently met productivity benchmarks by monitoring claims inventory of assigned accounts.
- Verified completeness and accuracy of incoming provider claims.
Data Entry/ Notice Prep Team Lead
Keais Record Retrieval
08.2009 - 04.2015
- Processing and organizing medical/billing/pharmaceutical records, insurance claims and x-ray films Responsible for scheduling hand serves using (King Notary, N3, Mach 5, and Medical records now).
- Handled all subpoena and authorization requests, entering a 150+ requests daily exceeding company’s daily quota great one on one communication and relationships established with custodians, clients and employees inside the work environment.
- Noticing all parties involved in the case responsible for research making sure all documents are being sent to the correct facility to avoid any kickbacks.
- Paying invoices, sending fee approvals and obtaining info on delinquent accounts.
- Scanning, copying and producing records retrieved and billing for payment.
- Assisted staff with locating important records and retrieving database information.
- Prepared computer print-out lists for weekly distribution to multiple departments.
- Minimized errors with proper verification and classification of data.
- Prepared records for document imaging and retrieval in company database.
- Collected data for entry from multiple sources.
- Maintained database with current and accurate information by carefully reviewing and adjusting completed work.
- Entered large volume of information daily with high degree of accuracy.
- Compiled reports on unusable information to be delivered to manager for review and correction.
- Minimized data loss risks by backing up completed work daily.
- Verified data accuracy and completeness by running validation queries.
- Worked efficiently with highly repetitive tasks, maintaining a detail-oriented approach and precision.
- Identified problems with automated uploads by carefully scanning completed work.
- Exceeded hourly quota with expert 10-key skills and exceptional accuracy.
- Kept upload errors low by carefully checking source data for errors.
- Classified data by using the correct fields for inputting information into business and customer files.
- Resolved garbled data using manual and computer-assisted methods.
- Maintained full compliance with legal, health, and safety regulations.
- Served customers by going above-and-beyond to offer exceptional support for all needs.
- Updated office files daily and kept records organized.
- Protected company and customer data by following information policies.
- Troubleshoot problems and developed successful solutions.
- Worked effectively with diverse team to accomplish daily objectives and meet long-term goals.
- Assisted with tasks and work duties during slow periods to maintain team productivity.
File Clerk
Harris County District Clerks Office
05.2008 - 06.2009
- Kept a great attitude while working in an enclosed environment obtaining a high volume of documents.
- Adjusting the copy machines focus in order for the documents to be visibly read by the judge.
- Responsible for using daily software such as Microsoft Office and scanner.
- Finishing tasks in a timely manner while closely monitoring the scanners and copiers for safety.
- Boosted quality through new methods, better monitoring, and proactive correction of deficiencies.
- Improved team efficiency by coordinating production workflow and maintaining production schedules.
- Filed forms, records, reports, and correspondence in appropriate file systems.
- Kept files updated with new information and regular removal of outdated material for archiving or disposal.
- Converted hard copies into digital files.
- Uphold strong quality control standards by proofreading records, forms, and correspondence.
- Supported office operations by handling administrative needs such as copying, correspondence preparation, and front desk management.
- Owned file accuracy by verifying incoming materials and obtaining missing information.
- Managed easily-accessible system by organizing data by categories, data, and other systems for diverse uses.
- Recorded materials filed, removed or transferred with physical or digital logs.
- Answered questions about records or files.
- Tracked materials removed from files to ensure borrowed files were returned.
- Verified correct placement and proper condition of materials and files.
- Enhanced office productivity with improved file management systems.
- Determined proper handling of incoming materials with accurate assessments.
- Classified information by content, purpose or specific order systems.
Education
Some College (No Degree) - Business Administration And Management
Houston Community College
Houston, TXSkills
- Data Entry
- Claims Preparation
- Policy Review
- Coverage Determination
- Microsoft
- Multitasking
- Written Communication
- Task Prioritization
- Quality Assurance
- Critical Thinking
- Mixing cocktails
- Inventory management
- Customer service
- Cash handling
- Food safety compliance
- Claims processing
- Database management
- Attention to detail
- Effective communication
- Conflict resolution
- Sales expertise
- Proficient in mixology
- Hospitality and accommodation
- Point of sale systems
- Travel planning
- Destination knowledge
- Itinerary creation
- Reservation systems
- Customer relationship management
- Sales techniques
- Air travel coordination
- Travel insurance
- Marketing
- Social media
- Travel packages
Timeline
Bartender/Event Server
Instawork
01.2021 - Current
Travel Agent
Inteletravel
01.2020 - Current
Claims Support Assistant
Arthur J Gallagher/WLI
03.2015 - Current
Data Entry/ Notice Prep Team Lead
Keais Record Retrieval
08.2009 - 04.2015
File Clerk
Harris County District Clerks Office
05.2008 - 06.2009
Some College (No Degree) - Business Administration And Management
Houston Community College