Shatayah Bacon
Claxton,GA
Summary
Reliable Shift Leader with nine years in customer service industry. Excellent motivational leader successfully communicates duties and tasks. Dedicated to providing highest standard of service and creating warm and welcoming environment for customers.
Overview
8
8
years of professional experience
Work History
Shift Leader
Walgreens
Claxton, GA
11.2020 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Received pharmacy technician license
Window Clerk/ Customer Service Representative
Matson Logistics
Pooler, GA
09.2018 - 11.2020
- Handled incoming phone calls professionally, addressing inquiries or directing callers as needed.
- Maintained a clean and organized work area, contributing to an overall positive environment for both employees and customers.
- Supported new hires in learning job responsibilities through mentorship and guidance on best practices.
- Successfully managed large volumes of incoming packages for distribution within tight timeframes.
- Implemented organizational techniques that increased productivity during busy periods.
- Exceeded performance expectations regularly, leading to positive feedback from supervisors and peers.
- Consistently met performance standards for window clerk duties, contributing to the smooth operation of the postal facility.
Lead Sales Associate
Dollar General Store
Claxton, GA
03.2018 - 10.2018
- Received a promotion within two months to LSA
- Handled cash register operations and customer transactions to process payments.
- Resolved customer issues promptly, ensuring satisfaction and loyalty.
- Processed and stocked merchandise in accordance with store standards.
- Greeted customers and provided product advice to increase sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Contributed towards improving overall store ambience by maintaining a clean and organized work environment.
- Performed inventory control procedures to manage stock.
- Trained, coached, and mentored new sales associates for maximum performance.
Shift Leader
Krispy Chic
Claxton, GA
03.2016 - 04.2018
- Worked side by side with manager in a successful catering project.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Education
Associate Degree In Nursing - Medical Assisting
SOUTHEASTERN TECHNICAL COLLEGE
Vidalia, GAAssociate Degree In Nursing - Medical Assisting
Independence University
Salt Lake City, UTSkills
- Punctual
- Positive Attitude
- Cash Handling
- Team Leadership
- Problem-Solving
- Customer service focus
Timeline
Shift Leader
Walgreens
11.2020 - Current
Window Clerk/ Customer Service Representative
Matson Logistics
09.2018 - 11.2020
Lead Sales Associate
Dollar General Store
03.2018 - 10.2018
Shift Leader
Krispy Chic
03.2016 - 04.2018
Associate Degree In Nursing - Medical Assisting
SOUTHEASTERN TECHNICAL COLLEGE
Associate Degree In Nursing - Medical Assisting
Independence University