Shatayah Quezare
Fort Worth,TX
Summary
Experience
Empathetic Customer Service Advocate known for high productivity and efficient task completion. Specialize in conflict resolution, effective communication, and customer relationship management. Excel in active listening, problem-solving, and adaptability to ensure positive outcomes in customer interactions.
Overview
5
5
years of professional experience
Work History
Invoice Clerk
D1 trailers
Lewisville, Texas
08.2024 - Current
- Answered customer invoice questions and resolved issues discovered during invoicing and collection process.
- Analyzed customer accounts for discrepancies and resolved any issues in a timely manner.
- Maintained records of all incoming and outgoing invoices.
- Managed filing system for invoices, documents, and other relevant information.
- Provide friendly and efficient customer service
Patient Safety Assistant
JPS Hospital
Fort Worth, TX
12.2023 - 07.2024
- Monitor and observe patients to ensure their safety and well-being.
- Respond promptly to patient needs and requests with empathy and professionalism
- Assist patients with mobility, as needed, while maintaining patient dignity and safety
- Collaborate effectively with healthcare professionals to address patient concerns and provide updates on patient status
- Maintain a clean and organized patient environment, adhering to infection control and safety protocols
- Document patient interactions and observations accurately in electronic medical records (EMR) systems
- Communicate effectively with patients and their families, providing clear and compassionate explanations as needed
- Assist in maintaining patient comfort by providing blankets, pillows, and other comfort items
Assembly Line Worker
Truvant
Fort Worth, USA
07.2022 - 10.2022
- Contributed to team-based environment to maintain line productivity and meet expected deadlines
- Recognized defective material and reported issues to management
- Used established assembly instructions to complete jobs
- Packed finished products and prepared for shipment
Order Filler
Sams Club Warehouse
Fort Worth, USA
07.2021 - 11.2021
- Used handheld scanners to key in data for packages
- Used RF scanner to pick items from bins and complete orders
- Completed shipping paperwork, attached appropriate labels and scanned barcodes for tracking
- Labeled boxes and placed in outbound collection areas
- Picked products from designated locations using various tools and transferred to appropriate areas for further processing
- Prepared products for packaging and shipping according to company specifications
- Packaged items with appropriate materials to prevent damage during shipping
Cashier
Walmart
Fort Worth, USA
03.2021 - 07.2021
- Helped with purchases and signed customers up for rewards program
- Delivered high level of customer service to patrons using active listening and engagement skills
- Accepted cash and credit card payments, issued receipts and provided change
- Answered customer questions and provided store information
Cashier
The Home Depot Inc
Fort Worth, USA
03.2020 - 12.2020
- Operated cash register or POS system to receive payment by cash, check and credit card
- Verified customer age requirement for alcohol or tobacco purchases
- Used suggestive selling techniques to promote add-on sales
Education
High School Diploma -
Southwest High School
Fort Worth, TX06.2020
Skills
- Customer Service
- Payment Processing
- Honest and Ethical
- ID Verification
- Customer Assistance
- Work Order Following
- Wrapping and Boxing
- Attention to Detail
- Data Entry
- Customer Relations
- Customer Transactions
- Problem Solving
- Invoice processing
- Deadline management
- Payment tracking
- Analytical thinking
- Active listening
- Spreadsheet management
- Written communication
- Multitasking
- Relationship building
Timeline
Invoice Clerk
D1 trailers
08.2024 - Current
Patient Safety Assistant
JPS Hospital
12.2023 - 07.2024
Assembly Line Worker
Truvant
07.2022 - 10.2022
Order Filler
Sams Club Warehouse
07.2021 - 11.2021
Cashier
Walmart
03.2021 - 07.2021
Cashier
The Home Depot Inc
03.2020 - 12.2020
High School Diploma -
Southwest High School