Shataysha Byrd
Graniteville,SC
Summary
Operations and client support professional with over 6 years of experience in driving compliance-focused workflows and managing high-volume client interactions. Demonstrated expertise in navigating complex documentation and interpreting regulatory and organizational requirements, translating them into clear, actionable processes that enhance operational efficiency. Proven track record of cross-functional collaboration to resolve issues, support clients through transitions, and maintain accuracy in dynamic environments. Detail-oriented and adaptable, with a strong aptitude for quickly mastering new platforms, complemented by a keen interest in payroll and HR system management solutions.
Overview
4
4
years of professional experience
Work History
Representative
UPS Custom Brokerage
Aiken, SC
11.2025 - Current
- Manage high-volume, time-sensitive documentation within strict regulatory and compliance frameworks.
- Maintain accurate electronic records across multiple internal systems, ensuring data integrity and audit readiness.
- Partner with internal teams and external clients to resolve documentation issues, clarify requirements, and meet deadlines.
- Handle sensitive customer and operational data with discretion, accuracy, and adherence to confidentiality standards.
- Track workflows, approvals, and service timelines to support consistent, on-time execution in a fast-paced environment.
School Operations & HR Administrator
KIPP BEYOND PUBLIC SCHOOLS
Harlem, NY
10.2022 - 10.2025
- Managed end-to-end operational workflows supporting HR administration, onboarding, compliance, and employee lifecycle processes in a highly regulated environment.
- Served as a primary point of coordination between leadership, staff, and external partners to align requirements, timelines, and operational priorities.
- Built, documented, and refined standardized processes to support onboarding, training, data accuracy, and compliance readiness.
- Identified operational gaps and implemented workflow improvements that increased efficiency, reduced errors, and improved stakeholder experience.
- Monitored and verified data accuracy within HRIS and enterprise systems, focusing on Workday and PowerSchool.
- Supported scheduling, documentation tracking, and process follow-ups to ensure timely execution of operational deliverables.
- Managed more than 40 incoming calls, emails and text from customers daily
STEM Program & HR Coordinator (Intern)
STEM CAMP MOVEMENT
Graniteville, SC
06.2025 - 07.2025
- Recruited and onboarded 12 facilitators ahead of schedule.
- Created analytics-ready volunteer hour log and processed stipends accurately.
- Led stay and exit interviews to inform retention initiatives. Facilitated team workshops to enhance facilitator training, promoting shared goals and improving program delivery.
- Evaluated volunteer performance metrics, leading to tailored feedback and noticeable improvement in facilitator engagement.
Client Services Coordinator
Next Generation Tax Services
Bronx, NY
01.2022 - 04.2025
- Schedule and confirm 40+ client appointments daily during peak season.
- Handle high-volume inbound calls, delivering accurate guidance on tax-filing options.
- Organize digital and paper records for 500+ clients, ensuring confidentiality. Coordinated over 40 client appointments daily, enhancing operational efficiency and ensuring seamless service during peak tax season.
- Streamlined operations and prioritized tasks, allowing senior staff to increase revenue by 25%
Education
High School Diploma -
KIPP NYC College Prep
01.2016
Skills
- Microsoft 365
- Google Workspace
- Excel
- Tableau
- Workday
- PowerSchool
- Canva
- Data Analytics
- HRIS
- Event Planning
Timeline
Representative
UPS Custom Brokerage
11.2025 - Current
STEM Program & HR Coordinator (Intern)
STEM CAMP MOVEMENT
06.2025 - 07.2025
School Operations & HR Administrator
KIPP BEYOND PUBLIC SCHOOLS
10.2022 - 10.2025
Client Services Coordinator
Next Generation Tax Services
01.2022 - 04.2025
High School Diploma -
KIPP NYC College Prep
Awards
Commitment to Excellence Award – KIPP Beyond (2023)