Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Mia Johana Gutierrez Solano

Livingston

Summary

Administrative professional with experience in treasury operations, customer service, and administrative support. Skilled in Microsoft 365 tools including Excel, Word, and Outlook. Known for strong communication skills, fast learning, adaptability, and the ability to manage tasks efficiently in remote or fast-paced environments.

Overview

1
1
Certification
2
2
years of professional experience

Work History

Customer Service Representative

Teleperformance (Uber Eats Spain)
02.2022 - 12.2022
  • Assisted customers via chat and phone support, resolving service issues to enhance satisfaction.
  • Handled high-volume customer inquiries, ensuring consistent service quality and timely resolutions.
  • Documented cases and coordinated solutions with internal teams to streamline response processes.

Treasury Assistant

PricewaterhouseCoopers (PwC)
05.2021 - 10.2021
  • Managed supplier payments, cash handling, and financial documentation organization.
  • Provided internal customer service and administrative support to finance operations.
  • Maintained organized financial records and invoice documentation to ensure compliance and ease of access.

Environmental Project Assistant

Nases S.A.S.
02.2021 - 05.2021
  • Supported environmental community programs and public education initiatives.
  • Assisted in coordination of field activities, documentation, and project logistics.
  • Coordinated project timelines and deliverables to ensure alignment with team objectives.
  • Managed communication between cross-functional teams to enhance collaboration and efficiency.

Education

Technical Diploma - Business Sciences

Colegio Veintiún Ángeles

Technical Program - Accounting & Financial Management

SENA

Skills

  • Customer Service
  • Administrative Support
  • Virtual Assistant
  • Data Entry
  • Email Management
  • Calendar Management
  • Document Organization
  • Microsoft Excel
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft 365
  • Remote Work
  • Time Management

Certification

  • Virtual Assistant Certificate – International Association of Professions Career College
  • Microsoft 365 Course – Coursera

Languages

Spanish (Native)
English (Intermediate B1/B2)

Timeline

Customer Service Representative

Teleperformance (Uber Eats Spain)
02.2022 - 12.2022

Treasury Assistant

PricewaterhouseCoopers (PwC)
05.2021 - 10.2021

Environmental Project Assistant

Nases S.A.S.
02.2021 - 05.2021

Technical Program - Accounting & Financial Management

SENA

Technical Diploma - Business Sciences

Colegio Veintiún Ángeles