Shatea Ford
San Diego,CA
Summary
Highly skilled Program Specialist with proven expertise in project management, program coordination, and strategic planning. Demonstrated strength in problem-solving, decision-making, relationship building, interpersonal communication, and leadership. Noteworthy impact in previous roles includes successful implementation of numerous programs leading to improved operational efficiency and goal achievement, while simultaneously working first hand with consumers to leave an astonishing impression and a long-lasting relationship.
Overview
10
10
years of professional experience
Work History
ITC Program Specialist (Permanent Position)
Covance/Labcorp/Fortrea
San Diego, USA
04.2019 - Current
- Quickly and efficiently respond to incoming calls and faxes, identify how best to assist
- Document calls in appropriate tracking systems, and handle/escalate calls per established procedures
- Conduct insurance verifications to understand if patient’s prescribed therapy is eligible for coverage
- Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources
- Process patient applications of various complexities
- Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate
- Be familiar with the marketplace and the insurance options available for patients
- Educate patients on the available options as appropriate
- Assist with training new team members by shadowing/reverse shadowing them
- Maintain a professional, calm and friendly demeanor
- Express thoughts and instructions clearly in both verbal and written communication; i.e
- Uses grammatically correct and concise language
- Report adverse events in a timely manner
- Meeting and maintaining KPIs
- Data tracking/analyzing
- Experience in CPT and ICD-10 coding
- Appointed person for mail and clerical work for the team
ITC Program Specialist (Temporary Position - Robert Half Staffing Agency)
Covance/Labcorp/Fortrea
San Diego, USA
04.2018 - 04.2019
- Quickly and efficiently respond to incoming calls and faxes, identify how best to assist
- Document calls in appropriate tracking systems, and handle/escalate calls per established procedures
- Conduct insurance verifications to understand if patient’s prescribed therapy is eligible for coverage
- Possibly coordinate prior authorizations, investigate alternative insurance coverage, or other funding sources
- Process patient applications of various complexities
- Coordinate the order and transfer of prescriptions based on their degrees of urgency to specialty pharmacies as appropriate
- Be familiar with the marketplace and the insurance options available for patients
- Educate patients on the available options as appropriate
- Assist with training new team members by shadowing/reverse shadowing them
- Maintain a professional, calm and friendly demeanor
- Express thoughts and instructions clearly in both verbal and written communication; i.e
- Uses grammatically correct and concise language
- Report adverse events in a timely manner
- Meeting and maintaining KPIs
- Data tracking/analyzing
- Experience in CPT and ICD-10 coding
- Appointed person for mail and clerical work for the team
Customer Service Representative (Temporary)
Eastridge Workforce Solutions Agency
San Diego, USA
01.2017 - 04.2018
- Received heavy inbound calls for the Costco Auto buying program
- Created ads for the Costco auto buying program site
- Interacted with users on the Costco Auto buying program site
- Registered members (Data entry), updated customer accounts, verified eligibility, start the auto buying process for them
- Front Desk/receptionist duties
- Temporary assignment
Sales Associate (Part-time)
Footlocker
San Diego, USA
06.2016 - 01.2017
- Responsible for general cashier duties including accepting cash and credit payment for purchases
- Opening and closing store duties
- Assisted customers on the sales floor while providing exceptional customer service
- Data/Order Entry
- Seasonal position
- Customer interaction/relation building/rapport
- Ran ads for the latest sneaker/brand
Customer Service Representative (Temporary)
Minnesota Healthcare
Rockford, USA
10.2015 - 04.2016
- Inbound calls for Obama Care for the state of Minnesota
- Assisted callers with enrolment in available insurance plans
- Provided information to callers inquiring about the coverage of their insurance plans as well as their potential penalty status for not enrolling in a plan
- Contract assignment that ended in a layoff
- I, then, located to San Diego, CA
Customer Service Representative (Temporary)
Servicom (AT&T) & APAC (Verizon)
Rockford, USA
02.2015 - 09.2015
- Conducted heavy outbound calls to potential and current AT&T and Verizon customers
- Promoted Verizon and AT&T U-Verse package and upgrades over the phone and via online
- Completed purchase orders for upgrades and enrolling new customers
Education
High School Diploma -
Jefferson High School
Rockford, ILPsychology major -
Rock Valley College
Rockford, ILSkills
- Self-Sufficient/Adaptive
- Good at working under pressure
- Building relationships and rapport
- Troubleshooting
- Typing
- Filing
- Sorting
- Healthcare/Benefits management
- Report Generation
- Training Coordination
- Eligibility Determination
- Performance Assessments
- Skill Development
- Customer service
- Receptionist/clerical skills
- Sales
- Media experience
- Punctuality
Languagecapabilities
English
Accomplishments
- C.O.W Award
- Employee of the month
- Sales Associate of the month
Timeline
ITC Program Specialist (Permanent Position)
Covance/Labcorp/Fortrea
04.2019 - Current
ITC Program Specialist (Temporary Position - Robert Half Staffing Agency)
Covance/Labcorp/Fortrea
04.2018 - 04.2019
Customer Service Representative (Temporary)
Eastridge Workforce Solutions Agency
01.2017 - 04.2018
Sales Associate (Part-time)
Footlocker
06.2016 - 01.2017
Customer Service Representative (Temporary)
Minnesota Healthcare
10.2015 - 04.2016
Customer Service Representative (Temporary)
Servicom (AT&T) & APAC (Verizon)
02.2015 - 09.2015
High School Diploma -
Jefferson High School
Psychology major -
Rock Valley College
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