Shateese Brown
Sunrise
Summary
Dynamic Employment Security Representative with a proven track record at Florida Commerce, adept at developing individual employment plans and enhancing service delivery. Skilled in data analysis and effective communication, I excel in fostering relationships and streamlining processes to achieve optimal outcomes for clients. Committed to improving team efficiency and client satisfaction.
Overview
11
11
years of professional experience
Work History
EMPLOYMENT SECURITY REP II
Florida Commerce
01.2020 - Current
- Comprehensive and specialized assessments of skill levels and service needs.
- Development of an individual employment plan to identify the employment goals, appropriate achievement objectives, and appropriate combination for services for the participant to achieve the employment goals.
- Group and Individual career counseling and career planning.
- Provide services available from the local office, including the availability of referrals to agricultural and non-agricultural employment, training, supportive services, testing, counseling and other job development services
- Provide specific employment opportunities which are currently available
- Provide Information on the complaint system and Basic summary of farmworker rights regarding the terms and conditions of employment.
- Coordinates services with state and local agencies and private employers for job development and referrals.
- Maintains accurate case records including tracking customers’ employability plans.
- Maintains appropriate documentation for support services and conducts follow-up on customers on a regularly scheduled basis.
- Refers customers to community resources for appropriate employment-related services and performs placement services, as required.
GOVERNMENT OPERATIONS CONSULTANT II
Florida Department of Commerce
03.2015 - 12.2019
- Developed operational strategies to enhance government program efficiency and efficacy.
- Analyzed policy impacts and provided recommendations for program improvements.
- Collaborated with cross-functional teams to streamline project workflows and documentation.
- Conducted stakeholder engagement sessions to gather feedback and inform decision-making processes.
- Receive, log, and track reports of violations of ss. 448.09, 448.095, 692.203, and 692.204, F.S., and conduct preliminary due diligence inquiries.
- Draft and send communications regarding the compliance inquiry and the rights and responsibilities of the business owner, property owner, or other responsible party.
- Adhere to the applicable program workflow through the duration of the case to ensure preparation for enforcement actions, including independent research, review, and audit of all documentation received, subsequent documentation requests, and required notices to the responsible party.
- Update and maintain all case information, records, and actions in the appropriate systems.
- Coordinate and conduct independent research and analysis.
- Prepare and present findings-based reports and summaries to agency leadership, partners, and stakeholders.
- Analyze and provide additional investigative leads and recommendations when appropriate.
- Coordinate with other state agencies for investigative, regulatory, and enforcement needs.
- Assemble and arrange documents for trial purposes and provide court testimony regarding violations of ss. 448.09, 448.095, 692.203, and 692.204, F.S.
- Maintain awareness of new information sources, relevant policy developments, and technical solutions.
- Exercise independent judgment, problem solving and organizational techniques to ensure completeness and accuracy of data.
- Perform other related duties where appropriate or as requested.
Education
Associate of Arts - Social Sciences Education
Broward College
Fort Lauderdale, FL01-2015
Associate of Science - Human Resources Development
Florida Agricultural And Mechanical University
Tallahassee, FL06-2014
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL06-2010
Skills
- Knowledge of and ability to apply applicable statutes, rules, regulations, policies and procedures
- Knowledge of the principles and ability to provide effective customer service
- Ability to collect, evaluate, and analyze data to develop alternative recommendations, solve problems, document workflow, and other activities for the improvement of team processes and practices
- Ability to deal with the public in a tactful, courteous and effective manner
- Ability to communicate clearly, effectively, and professionally in individual and group settings, both verbally and in writing
- Ability to establish and maintain effective working relationships and work effectively as part of a team
- Ability to work independently by planning, organizing and coordinating work assignments
- Ability to utilize problem-solving techniques
- Ability to organize data in logical formats for reports, documents, other written materials, and verbal presentation
- Ability to effectively use common business applications to include Microsoft Office
- Ability to maintain confidentiality of information
- Extensive use of computers to input and retrieve data
- Knowledge of Microsoft Office suite applications (Word, Power Point, Excel, and Outlook) as well as email
- Knowledge of basic public relations principles
- Ability to work in a culturally diverse environment
- Ability to understand and apply applicable rules, regulations, policies, and procedures
- Ability to deal with the public in a tactful, courteous, and effective manner
- Ability to work effectively as part of an inter-organizational team
- Ability to learn new technologies as they are introduced
Timeline
EMPLOYMENT SECURITY REP II
Florida Commerce
01.2020 - Current
GOVERNMENT OPERATIONS CONSULTANT II
Florida Department of Commerce
03.2015 - 12.2019
Associate of Arts - Social Sciences Education
Broward College
Associate of Science - Human Resources Development
Florida Agricultural And Mechanical University
High School Diploma -
Boyd Anderson High School