Shategria Stewart
Hazel Green,AL
Summary
Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Quality Assurance Associate
Checkr
04.2022 - 06.2024
- Validated results and performed quality assurance to assess accuracy of data.
- Managed escalations from clients or other internal departments, addressing concerns in a timely and professional manner to maintain positive relationships.
- Enhanced report quality by conducting thorough research and data analysis.
- Maintained strict adherence to deadlines, successfully delivering reports on time without compromising quality.
- Collaborated with cross-functional teams to gather relevant data, ensuring comprehensive and accurate reports.
- Managed large datasets with advanced analytical techniques, resulting in insightful conclusions presented clearly within final reports.
Verification Specialist
GoodHire Inc.
04.2021 - 03.2022
- Prioritized workload efficiently, managing multiple cases simultaneously without compromising on quality or accuracy.
- Participated in regular performance reviews, using constructive feedback as an opportunity for growth and development within my role as a Verification Specialist.
- Maintained a high level of professionalism when interacting with external parties during the verification process.
- Demonstrated excellent attention to detail while handling sensitive client information, ensuring confidentiality at all times.
- Maintained high levels of data quality by conducting thorough audits and implementing corrective actions when needed.
- Increased project success rates with thorough documentation of findings during each stage of the verification process.
- Worked on several concurrent tasks and prioritized workload with minimal direction.
Apple Technical Support Advisor
Kelly Services
10.2019 - 01.2021
- Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support
- Provide technical support through troubleshooting and problem solving task
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
- Determine charges for services requested, collect deposits or payments, or arrange for billing
- Refer unresolved customer grievances to designated departments for further investigation
- Check to ensure that appropriate changes were made to resolve customers' problems
- Working independently from home settings.
Loan Officer
MAGNOLIA FINANCIAL
07.2019 - 10.2019
- Collections and billing
- Explain to customers the different types of loans and credit options that are available
- Meet with applicants to obtain information for loan application and answer question a about the process
- Approve loans within specified limits
- Handle customer complaints and take appropriate actions to resolve them
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits
- Advise customer of necessary actions and strategies for debt payment
- Locate and monitor overdue accounts, using computers and a variety of automated systems
- Multi-line phone usage
- Multi-tasking.
Shift manager
ALDI INC
08.2017 - 06.2019
- Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales
- Assign employees to specific duties
- Enforce safety, health, and security rules
- Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised
- Plan budgets and authorize payments and merchandise returns
- Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise
- Plan and prepare work schedules and keep records of employees' work schedules and time cards
- Review inventory and sales records to prepare reports for management and budget departments
- Examine products purchased for resale or received for storage to assess the condition of each product or item
- Estimate consumer demand and determine the types and amounts of goods to be sold
- Establish credit policies and operating procedures
- Keep records of purchases, sales, and requisitions
- Formulate pricing policies for merchandise, according to profitability requirements.
Lead Sales Associate
DOLLAR GENERAL
06.2012 - 07.2017
- Greet customers and ascertain what each customer wants or needs
- Describe merchandise and explain use, operation, and care of merchandise to customers
- Compute sales prices, total purchases and receive and process cash or credit payment
- Answer questions regarding the store and its merchandise
- Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
Education
High School Diploma -
Sparkman High School
Harvest, AL05.2012
Skills
- Detail Oriented
- Analytical Thinking
- Problem-solving skills
- Team Collaboration
- Quality improvements
- Data Analysis
- Documentation And Reporting
- File Management
- Issue Resolution
- Accuracy and Attention to Detail
- Customer Service-Oriented
- Independent worker
Work Authorization
Authorized to work in the US for any employer
Certification
FCRA Advanced Certificate
- PBSA
Timeline
Quality Assurance Associate
Checkr
04.2022 - 06.2024
Verification Specialist
GoodHire Inc.
04.2021 - 03.2022
Apple Technical Support Advisor
Kelly Services
10.2019 - 01.2021
Loan Officer
MAGNOLIA FINANCIAL
07.2019 - 10.2019
Shift manager
ALDI INC
08.2017 - 06.2019
Lead Sales Associate
DOLLAR GENERAL
06.2012 - 07.2017
High School Diploma -
Sparkman High School
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