Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Shateka Watson

Nashville

Summary

More than 10 years of successful experience in customer service along with support with recognized strengths in account maintenance, problem-solving and trouble-shooting, and planning/implementing proactive procedures and systems to avoid problems in the first place. Solid computer skills, excellent working knowledge all Microsoft Office, Word, Excel, PowerPoint. Ability to train, motivate, and supervise customer service employees. A team leader, and player, problem solver. Creating customer satisfaction and loyalty through effective and timely resolution on various customer inquiries, drastically reducing potential problems. Expertise in resolving and de-escalating customer service issues with a positive attitude. Willing to relocate: Anywhere Authorized to work in the US for any employer

Overview

12
12
years of professional experience
1
1
Certification

Work History

Restaurant Team Member

7 Eleven Gas Station
08.2024 - 06.2025
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Used proper techniques to prepare food and ingredients.
  • Prepared food orders, cooking on grill and operating fry station.
  • Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Participated in regular training sessions to stay up-to-date on menu offerings and company policies, leading to improved job performance.

Cashier/Customer Service

Dunkin' Donuts
06.2023 - 11.2023
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.

Cake Decorator/Bakery Clerk

Kroger
08.2021 - 01.2023
  • Designed specialty cakes for weddings, birthdays, and graduations.
  • Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
  • Maintained a clean and sanitary workspace, adhering to strict food safety guidelines and ensuring overall quality control.
  • Enhanced customer satisfaction by designing and executing visually appealing customized cake orders.
  • Adapted quickly to new tools or technology used in cake decoration processes, staying current with industry advancements and trends.
  • Disposed of damaged and expired goods to uphold safety standards and provide fresh products.
  • Precisely arranged display cases throughout workday to highlight finished products.
  • Updated inventory records regularly, ensuring that all necessary supplies were available for efficient workflow operation.
  • Developed portfolio of cake designs, offering clients wide range of customization options.

Shift Manager/Key Holder

Checkers Restaurant
07.2020 - 03.2022
  • Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
  • Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
  • Delegated tasks effectively among team members based on their strengths and skill sets leading to greater productivity levels.
  • Maintained store cleanliness throughout the day to create a welcoming atmosphere for both customers and staff members alike.
  • Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
  • Managed inventory levels, ensuring adequate stock for smooth business operations and minimizing waste.
  • Ensured compliance with all company standards as well as local health and safety regulations during each shift.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing training opportunities.

Deli Clerk

Publix
01.2021 - 03.2022
  • Greeting and assisting customers. Preparing and following product forecast for the day. Rotating and replacing stock. Assisting customers with store orders, and online orders. Maintaining a clean environment and work area. Training new employees, and being able to properly operate a shift alone.

Certified Baker

Panera Bread
08.2017 - 12.2019
  • Set up displays, greeted customers, assisted customers. Followed proper recipe, and properly preparing product. Managed a shift by myself. Rotated and stocked product. Properly following spreadsheets with daily forecast. Proper operation of industrial baking equipment. Maintained clean work environment. Followed all health and Servsafe regulations. Assisted with inventory.

Returns Specialist

Saks Distribution Center
05.2013 - 08.2015
  • Responsible for processing accurate and timely returns and refunds. Process all returns and refunds in timely manner using company system. Maintain accurate and details logs using Microsoft Excel, Microsoft Office. Assist with data entry, as needed. Prepare items for shipping, scan items shipped into system using RF Scanner.

Education

GED -

Cohn Adult Learning Center
Nashville, TN
12.2004

A.A.S - Electronic Medical Records

West Kentucky Community Technical College
Paducah, KY

Skills

  • Baking
  • Data Entry (10 years)
  • Restaurant experience
  • POS
  • Microsoft Office (10 years)
  • Hospitality
  • Warehouse experience
  • Food industry
  • Call Center Experience (10 years)
  • RF Scanner
  • Food production
  • Microsoft Powerpoint (10 years)
  • Kitchen Experience
  • Computer skills
  • Microsoft Word (10 years)
  • Customer Service (10 years)
  • Cake decorating
  • Cleaning
  • Telephone Skills (10 years)
  • Packaging
  • Team management (10 years)
  • Food handling
  • Cashier (10 years)
  • Microsoft Excel (10 years)
  • Sales
  • Management
  • Food preparation
  • Cash Handling (10 years)
  • Food service
  • Cooking
  • Food safety
  • Supervising experience
  • Manufacturing
  • Closing (10 years)
  • Grilling
  • Taking orders
  • Cleaning and sanitizing
  • Customer interaction
  • Strong teamwork
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication

Accomplishments

ServSafe Food Handlers Certificate 2019

National FoodSafety Certificate 2022

ServSafe Food Production Mannager Certificate 2025

Certification

Food Handler Certification March 2023 to March 2026

Timeline

Restaurant Team Member

7 Eleven Gas Station
08.2024 - 06.2025

Cashier/Customer Service

Dunkin' Donuts
06.2023 - 11.2023

Cake Decorator/Bakery Clerk

Kroger
08.2021 - 01.2023

Deli Clerk

Publix
01.2021 - 03.2022

Shift Manager/Key Holder

Checkers Restaurant
07.2020 - 03.2022

Certified Baker

Panera Bread
08.2017 - 12.2019

Returns Specialist

Saks Distribution Center
05.2013 - 08.2015

A.A.S - Electronic Medical Records

West Kentucky Community Technical College

GED -

Cohn Adult Learning Center

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Shateka Watson