Shaterica Loston
Arlington,VA
Summary
Manager with a strong foundation in human resources, specializing in employee relations, talent acquisition, and payroll management. Proven ability to foster a professional environment while driving team productivity and engagement through effective mentoring and training.
Overview
17
17
years of professional experience
Work History
Access Services Supervisor
Ochsner University Hospital & Clinics
Lafayette, LA
03.2020 - 07.2026
- Ensured safe, organized, and professional environment for employees and patients.
- Resolved billing issues by correcting patient accounts and verifying insurance to enhance accuracy before resubmission.
- Motivated team by implementing strategies for improved productivity. and engagement to support departmental goals.
- Supported daily performance through activity monitoring and team mentoring.
- Improved team results through performance monitoring and timely feedback.
- Established monthly staff schedules, weekly assignments, and training binders for new staff members.
- Coordinated staff schedules to ensure adequate coverage and efficiency.
- Trained new hires on Epic processes at Quick Registration, Bed Control, Full Registration, and PBX
- Assisted with Peer Interviews for new supervisors and trained new patient access supervisors
- Processed timecards for 20 staff members and submitted GTP and vacation requests.
- Led monthly department meetings, developed team members, and served as mentor to team leader.
- Maintained MCIP report, assisted with Epic go-live, and completed at-risk registry.
- Completed interview coordination with applicants by phone, Zoom, and in person.
- Completed 6-month initial evaluations and annual evaluations.
- Completed disciplinary actions for staff including terminations
- Advanced job knowledge through workshops, training sessions, and educational opportunities.
Human Resources Specialist
PCMS
Broussard
06.2018 - 01.2020
- Reviewed and screened applicant resumes to identify qualified candidates, enhancing recruitment effectiveness across multiple platforms.
- Briefed job applicants regarding responsibilities, benefits and schedules to provide information about job specifications and logistics.
- Set up recruitment tables at job fairs to attract potential candidates.
- Conducted orientation and created orientation binders for new staff
- Trained and served as a mentor to incoming HR interns
- Maintained accurate personnel records and training data, ensuring compliance with applicable regulations.
- Managed payroll processing for 150 employees
- Submitted drug and background screenings
- Monitored employee attendance and performance, addressing issues promptly to uphold company policies and procedures.
Customer Service Representative
Amazon
Lafayette, LA
11.2017 - 06.2018
- Managed high volume of customer calls, maintaining minimal wait times to enhance customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Addressed customer inquiries and suggestions with courtesy and professionalism, ensuring positive interactions.
- Listened actively to customers, resolved concerns promptly, and escalated major issues to a supervisor for resolution.
- Research, review, and give information regarding customer account and amazon policy
- Communicate with coworkers via email and telephone to solve issues regarding customer account
- Coordinated delivery schedules for timely arrivals and tracked mis-delivered packages for customers
Administrative Support Clerk
Baker Hughes
Broussard
08.2013 - 05.2014
- Processed customer orders accurately and within agreed timeframes to meet service standards.
- Coordinated shipping and delivery of employee computers to ensure timely access for staff
- Maintained inventory of materials and supplies, oversaw recycling of computers to support sustainability efforts
- Worked as temp through Integration International Inc., created new change orders to address backlog of open change orders
Material Handler
Department of Defense
Pineville, LA
09.2012 - 08.2013
- Operated pallet jacks to transfer large products between warehouse areas, enhancing accessibility for efficient order fulfillment.
- Executed cycle counts and managed inventory control to ensure accurate tracking of product levels and minimize discrepancies.
- Read production orders, work orders, shipping orders and requisitions to determine items to be moved, gathered, or distributed.
- Packed items into appropriate containers for shipment.
- Issued OCIE (Organizational Clothing Individual Equipment) to soldiers.
- Used hand-held scanners and physical logs to accurately track item movements.
- Transported inventory items to appropriate locations.
- Maintained organized, clean, and secure storage areas to safeguard company assets and facilitate quick retrieval.
- Attached shipping tags to containers for identification during transit. to containers to mark identifying shipping information.
Patient Access Representative
Lafayette General Medical Center
Lafayette, LA
03.2012 - 08.2012
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Obtained the patient's insurance information and determined eligibility for benefits for specific services rendered.
- Collected and entered patient demographic and insurance data into a computer database to establish the patient's medical record.
- Collected patient deductibles and co-pay amounts, discussing options to fulfill remaining financial obligations.
- Identified insurance payment sources and organized payers in proper sequence to ensure accurate payment processing.
- Maintained composure in high-stress situations while assisting patients and effectively resolved challenging interactions.
Production Controller
Dept Of Defense
Pineville, LA
03.2010 - 03.2011
- Reviewed job orders and adjusted schedules to ensure on-time delivery.
- Planned material equipment and manpower needs for a job.
- Prepared job order documents and gave timely approvals.
- Inspected inventory levels to identify shortages and replenish supplies, maintaining optimal stock levels.
- Provided regular updates on equipment status and locations, facilitating operational efficiency.
- Monitor the finance report and maintain the budget. Answer multi-line phones and direct calls to corresponding personnel. Coordinate with logistics personnel concerning shortages of repair parts required to complete the mission.
- Authorizes the acceptance of equipment for repair. Received and verified materials
- Passed all inspections that were conducted by the inspectors.
Adolescent Care Worker
New Direction
Youngsville, LA
02.2009 - 03.2010
- Facilitated group therapy sessions, offering positive reinforcement to youth and promoting a supportive environment.
- Developed strong relationships with clients, providing emotional support and companionship.
- Monitored and assisted residents to ensure progress on individual service plans.
Education
Bachelor of Arts - Human Resources Management
Ashford University
San Diego, CA10-2016
High School Diploma -
Alexandria Senior High School
Alexandria, LA05-2003
Skills
- Employee Training
- Employee Performance Reviews
- Managing Employee Relations
- Human resources management
- Staff scheduling
- Management Scheduling and Time Records
- Eligibility Requirements
- Kronos Timekeeping
- New Hire Orientation
- Customer Service Management
- Customer service
- Epic
- Cerner
- Logistics
- Income and Expense Management
- POS Transactions
Timeline
Access Services Supervisor
Ochsner University Hospital & Clinics
03.2020 - 07.2026
Human Resources Specialist
PCMS
06.2018 - 01.2020
Customer Service Representative
Amazon
11.2017 - 06.2018
Administrative Support Clerk
Baker Hughes
08.2013 - 05.2014
Material Handler
Department of Defense
09.2012 - 08.2013
Patient Access Representative
Lafayette General Medical Center
03.2012 - 08.2012
Production Controller
Dept Of Defense
03.2010 - 03.2011
Adolescent Care Worker
New Direction
02.2009 - 03.2010
Bachelor of Arts - Human Resources Management
Ashford University
High School Diploma -
Alexandria Senior High School