Summary
Overview
Work History
Education
Skills
Phone
Timeline
Generic

Shaterria Smallwood

Bossier City,LA

Summary

Skilled Worker learns new processes quickly and adapts to customer and company needs. Hardworking, focused, and diligent with good people and problem-solving abilities. Fluent in English. Experienced with diverse manual tasks ensuring operational efficiency. Utilizes effective teamwork and problem-solving skills to maintain productivity. Knowledge of safety protocols and best practices, contributing to reliable and secure work setting. Motivated Crew Team Member committed to contributing to business success. Experienced in providing high-quality industrial production work. Focused on customer satisfaction and team productivity.

Overview

10
10
years of professional experience

Work History

Direct Service Worker

Leading Home Care
06.2024 - Current
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Maintained clean personal areas and prepared healthy meals to support client nutritional needs.

Substitute Teacher

Ringgold High School
09.2021 - Current
  • Provide excellent interactions through active listening every time aiming to resolve problems by being proactive as listening to students needs
  • Gained excellent time management skills by prioritize tasks successfully, meeting all deadlines and accomplishing all required planned material
  • Monitored the daily progress of assigned tasks and provided detailed updates to teachers managing overall performance by meeting or exceeding the schools' performance standards.
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Master Sergeant

David Wade Correction
Homer, Louisiana
04.2022 - 09.2023
  • Provided assistance and guidance to inmates regarding daily activities.
  • Investigated and responded to incidents of inmate misconduct.
  • Maintained safety and security of staff and public by applying defensive techniques and physical restraints.
  • Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
  • Prevented contraband introduction through diligent cell searches and visitor screenings.
  • Built solid relationships with staff and residents to keep institution safe and secure.
  • Supervised inmates during meals, recreation and other activities.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Conducted security checks of inmates and living areas.
  • Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
  • Conducted pat downs and strip searches of inmates and visitors to prevent contraband from entering facility.

Call Center Representative

Teleperformance
09.2020 - 04.2022
  • Handles and carefully responds to all customer inquiries by building excellent rapport, confidence and identifying their needs by taking strategic action in a timely manner
  • Troubleshoots and resolves customer issues through the use of desktop applications working under pressure to build positive relationships showing attention to detail
  • Manages customers' database accounts and performs customers verifications in a fast-paced environment treating customer information confidential.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Developed long-lasting relationships with clients to ensure consistent retention and loyalty.
  • Managed risk effectively by closely monitoring client portfolios and making timely adjustments.
  • Utilized advanced CRM tools to track client interactions efficiently while maintaining detailed records of their individual goals, preferences, and concerns.

Juvenile Correctional Officer

Ware Youth Center
04.2019 - 09.2020
  • Patrolled correctional facility to ensure clean, secured and well-maintained grounds while supervising inmates throughout the day evaluating situations and demonstrating resourcefulness
  • Provided counseling while motivating colleagues and/or inmates along with being a self-motivator for myself focusing on proper treatment for inmates by working with a variety of professionals
  • Balanced schedules by transporting inmates to and from medical facilities, classes and recreational activities while providing safety and security for the correctional facility.
  • Participated in ongoing professional development opportunities to stay current with industry trends and best practices.
  • Provided crisis intervention services when needed including assisting in calming down distressed or aggressive residents.
  • Developed rapport with offenders, fostering positive relationships to support rehabilitation efforts.
  • Supported vocational training programs aimed at preparing residents for successful reintegration into society upon release.

Assistant Activity Director

Ringgold Nursing and Rehabilitation Center
05.2015 - 04.2019
  • Assisted in developing, implementing and supervising all recreational activities and planned individual group recreation services both therapeutic and general
  • Maintained activity records and reports to evaluate program success and identify areas for improvement.
  • Maintained a safe, clean and orderly environment and followed proper procedures in emergency situations; encouraged teamwork through cooperative interactions.
  • Optimized budget allocation by closely monitoring expenses and adjusting spending as needed to maximize program offerings.
  • Provided exceptional customer service by addressing participant concerns promptly and empathetically while seeking appropriate solutions.
  • Maintained accurate records of participant attendance, registration data, fees collected, and related operational details to support effective decision-making processes.

Education

High School Diploma -

Ringgold High School
Ringgold, LA
05.2014

Skills

  • Clear Thinker
  • Problem-Solving
  • Data Management
  • Patient Care
  • Negotiation
  • Highly Organized
  • Document Analysis
  • Data Entry
  • Attention to Detail
  • Time Management
  • Research
  • Interpersonal Skills
  • Multitasking
  • Reliability
  • CPR Certification
  • Caring Companionship
  • Self Motivation
  • Heavy Lifting
  • Medication Administration

Phone

(318) 639-1511


Timeline

Direct Service Worker

Leading Home Care
06.2024 - Current

Master Sergeant

David Wade Correction
04.2022 - 09.2023

Substitute Teacher

Ringgold High School
09.2021 - Current

Call Center Representative

Teleperformance
09.2020 - 04.2022

Juvenile Correctional Officer

Ware Youth Center
04.2019 - 09.2020

Assistant Activity Director

Ringgold Nursing and Rehabilitation Center
05.2015 - 04.2019

High School Diploma -

Ringgold High School

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Shaterria Smallwood