SHATHA ABU-NAIM
Simpsonville,SC
Summary
Behavioral health professional with 8 years of experience in program coordination, team management, stakeholder engagement, and operational support. Holds an MSW and an MBA with a specialization in Data Analytics. Experienced in onboarding and managing support staff, coordinating cross-functional initiatives, maintaining accurate documentation, monitoring performance metrics, and improving operational processes. Skilled in relationship management, problem-solving, data analysis, and communicating effectively with diverse stakeholders. Seeking to leverage a background in behavioral health, operations, and data-driven decision-making to contribute to customer success, implementation, and business operations.
Overview
8
8
years of professional experience
Work History
SCHOOL COUNSELOR/HEAD OF WELLBEING
Emirates National School
Sharjah, UAE
08.2023 - 07.2025
- Managed active portfolio of 50+ cases, updating action plans, tracking engagement and outcomes, spotting risks early, and coordinating interventions to keep stakeholders on track.
- Supported relationships with students, families, teachers, administrators, and outside providers across community of 700+ students, coordinating support from first need identification through follow-up and resolution.
- Recruited and coordinated 15 shadow teachers and support staff, providing ongoing guidance and adjusting assignments to align with student needs.
- Built trusted relationships with approximately 40 teachers and administrators, leading structured check-ins and cross-functional problem solving around complex operational and service needs.
- Analyzed behavioral and program data to identify trends and risks, recommending changes that enhanced workflows and improved stakeholder engagement.
- Facilitated school-wide training and workshops, simplifying complex information to support stakeholders in adopting new processes and strategies.
ELEMENTARY SCHOOL COUNSELOR
Universal American School
Dubai, UAE
08.2019 - 07.2023
- Managed relationships with students, families, teachers, clinicians, and support teams, coordinating solutions to enhance support for student well-being.
- Identified stalled cases and developed targeted re-engagement strategies with families, teachers, and multidisciplinary teams to improve student support.
- Led onboarding and engagement for counseling and support programs, establishing goals and processes to ensure effective service delivery and consistent follow-up.
- Collected and analyzed qualitative and quantitative data to evaluate engagement, intervention effectiveness, and outcomes, using insights to adjust support strategies.
- Coordinated complex initiatives across counseling, special education, leadership, and external providers while maintaining clear communication, documentation, and accountability.
SCHOOL-BASED THERAPIST INTERN
Helen Ross McNabb Center
Chattanooga, TN
08.2018 - 05.2019
- Built high-trust relationships with clients, families, clinicians, and internal teams while coordinating behavioral health services and ongoing treatment plans.
- Maintained EMR documentation, monitored client outcomes, and communicated progress to multidisciplinary stakeholders, ensuring alignment with treatment goals.
- Partnered with clinical and billing teams to address documentation and insurance issues, enhancing continuity of care for clients.
MEDICAL SOCIAL WORK INTERN
CHI Memorial
Chattanooga, TN
08.2017 - 05.2018
- Supported patients and families through complex healthcare processes, coordinating with interdisciplinary teams and connecting individuals with appropriate services and resources.
- Communicated complex requirements and next steps to patients, families, and healthcare stakeholders, ensuring clarity and understanding.
- Tracked service utilization and documentation, resolving Medicaid eligibility and access barriers for patients and families.
Education
MASTER OF BUSINESS ADMINISTRATION (MBA) - DATA ANALYTICS
Louisiana State University Shreveport
08-2026
MASTER OF SOCIAL WORK (MSW) -
University of Tennessee at Chattanooga
05-2019
BACHELOR OF SCIENCE - PSYCHOLOGY
University of Tennessee at Chattanooga
05-2017
Skills
- Customer Success
- Project Coordination
- Team Management
- Data Analytics
- Process Improvement
- Stakeholder Engagement
- Cross-Functional Leadership
- Strategic Problem-Solving
Timeline
SCHOOL COUNSELOR/HEAD OF WELLBEING
Emirates National School
08.2023 - 07.2025
ELEMENTARY SCHOOL COUNSELOR
Universal American School
08.2019 - 07.2023
SCHOOL-BASED THERAPIST INTERN
Helen Ross McNabb Center
08.2018 - 05.2019
MEDICAL SOCIAL WORK INTERN
CHI Memorial
08.2017 - 05.2018
MASTER OF BUSINESS ADMINISTRATION (MBA) - DATA ANALYTICS
Louisiana State University Shreveport
MASTER OF SOCIAL WORK (MSW) -
University of Tennessee at Chattanooga
BACHELOR OF SCIENCE - PSYCHOLOGY
University of Tennessee at Chattanooga