Shatha Morales
Houston,TX
Summary
Accomplished administrative professional with over a decade of experience in onboarding, compliance documentation, benefits coordination, and cross-functional operations. Exceptional skills in managing employee records, ensuring regulatory compliance, and optimizing administrative processes while serving as a pivotal liaison among staff, leadership, and external partners. Renowned for strong organizational abilities, meticulous attention to detail, and a commitment to confidentiality and process improvement in dynamic, fast-paced environments. Adept at fostering efficient communication channels and enhancing operational efficiency to support organizational success.
Overview
13
13
years of professional experience
Work History
Credentialing and CME Specialist
Sagis Diagnostics
Houston, TX
02.2023 - Current
- Manage full-cycle credentialing and re-credentialing for healthcare providers in compliance with federal, state, and organizational regulations
- Perform Primary Source Verification for licenses, certifications, and sanctions using credentialing software
- Oversee CME program tracking and reporting to ensure ongoing provider compliance
- Maintain and audit provider files to meet internal and regulatory standards
- Collaborate with medical staff, operations, and compliance teams to address documentation gaps and streamline onboarding
Medical Credentialing Specialist
Provider Privileging LLC
Houston, TX
02.2021 - 01.2023
- Managed enrollment and credentialing for Medicare, Medicaid, and commercial payers across multiple states
- Conducted PSV of provider credentials, maintaining adherence to NCQA and CMS standards
- Liaised with providers, billing teams, and payers to correct application errors and expedite approvals
- Enhanced workflow efficiency by identifying and resolving process bottlenecks, improving turnaround times
Benefits Coordinator
Global Financial, Inc.
Houston, TX
08.2018 - 01.2021
- Oversaw benefits enrollment and documentation, ensuring compliance with policy deadlines
- Developed and maintained tracking tools for benefits eligibility and records accuracy
- Served as point of contact for employee benefit inquiries and vendor communications
Program Assistant / Vendor Specialist
DynCorp International
Jerusalem, Israel
10.2012 - 06.2018
- Provided administrative, logistical, and document management support for U.S. military operations
- Managed vendor contracts and procurement processes in compliance with government regulations
- Coordinated translation services and scheduling within multilingual and multicultural environments
Education
Certificate - Software Development
Coding Dojo
Houston, TXBachelor of Arts - Business Administration, English Translation
Birzeit University
RamallahSkills
- Provider Credentialing & Enrollment
- Primary Source Verification (PSV)
- Medicare/Medicaid Enrollment
- Commercial Insurance Panels
- Continuing Medical Education (CME) Compliance
- Audit & Regulatory Compliance
- Expirable Document Management
- Cross-functional Team Coordination
- Data Integrity & Process Improvement
- Data entry and reporting
Timeline
Credentialing and CME Specialist
Sagis Diagnostics
02.2023 - Current
Medical Credentialing Specialist
Provider Privileging LLC
02.2021 - 01.2023
Benefits Coordinator
Global Financial, Inc.
08.2018 - 01.2021
Program Assistant / Vendor Specialist
DynCorp International
10.2012 - 06.2018
Bachelor of Arts - Business Administration, English Translation
Birzeit University
Certificate - Software Development
Coding Dojo