Summary
Overview
Work History
Education
Skills
Timeline
Generic

Shyla Jones

Dallas,TX

Summary

Emerging leader in healthcare operations and behavioral health with a strong foundation in provider credentialing, compliance, and team collaboration. Demonstrated ability to manage complex processes, support cross-functional teams, and uphold high standards of accuracy and accountability. Brings a people-centered leadership style informed by advanced education in business, leadership, and psychology, with a focus on developing trust, improving workflows, and supporting organizational goals. Well-positioned for management-track roles requiring operational oversight, ethical decision-making, and strategic support of clinical and administrative teams.

Overview

2
2
years of professional experience

Work History

Credentialing Specialist

Behavioral Innovations
11.2025 - Current
  • Manage the full lifecycle of provider credentialing, re-credentialing, and payer enrollment for behavioral health clinicians.
  • Prepare, submit, and track credentialing and enrollment applications with commercial and government payers.
  • Maintain accurate credentialing records and databases, monitoring licensure, certifications, and expirations.
  • Collaborate with HR, clinical leadership, and revenue cycle teams to support onboarding and reimbursement.
  • Follow up with payers to resolve discrepancies and enrollment issues efficiently.

Registered Behavior Technician (RBT)

Behavioral Innovations
01.2025 - 11.2025
  • Delivered direct behavioral therapy services under BCBA supervision.
  • Implemented individualized behavior intervention plans and collected progress data.
  • Built therapeutic relationships with clients and families.
  • Maintained compliance with ethical standards and documentation requirements.
  • Earned multiple pay increases based on performance and professional growth.

Child Advocate Intern

Justice for Children
08.2024 - 11.2024
  • Built trusting relationships with children and families in complex legal and social service systems.
  • Documented case updates, metrics, and observations for compliance and reporting.

Customer Service Specialist (Temp)

Alight Retiree Health Solutions
09.2023 - 01.2024
  • Delivered high-quality customer support in a healthcare-adjacent environment.
  • Resolved escalated concerns with empathy, professionalism, and clear communication.
  • Provided tailored solutions to improve customer satisfaction and retention.

Education

Master of Arts in Business / Master of Science - Leadership

Grand Canyon University
02.2026

Bachelor of Science - Psychology

University of Houston–Downtown
Houston, TX
12.2024

Associate of Arts - Business

San Jacinto College
12.2022

Skills

  • Provider Credentialing & Enrollment
  • Healthcare Compliance
  • Behavioral Health Operations
  • Cross-Functional Collaboration
  • Data & Record Management
  • Client & Family Engagement
  • Time Management
  • Professional Communication

Timeline

Credentialing Specialist

Behavioral Innovations
11.2025 - Current

Registered Behavior Technician (RBT)

Behavioral Innovations
01.2025 - 11.2025

Child Advocate Intern

Justice for Children
08.2024 - 11.2024

Customer Service Specialist (Temp)

Alight Retiree Health Solutions
09.2023 - 01.2024

Master of Arts in Business / Master of Science - Leadership

Grand Canyon University

Bachelor of Science - Psychology

University of Houston–Downtown

Associate of Arts - Business

San Jacinto College
Shyla Jones