Shatia Sanders
Chicago,IL
Summary
Accomplished Customer Service Team Lead and Bus Operator with a proven track record at Chicago Transit Authority, enhancing passenger experience and safety. Expert in defensive driving and adept at leading teams to exceed performance goals. Skilled in evaluating vehicle safety and empowering team members, demonstrating exceptional leadership and driving responsibility.
Energetic and dependable professional with focus on safety and customer service. Adept at learning and applying road safety regulations and vehicle operations, including route planning and time management. Dedicated to ensuring smooth and pleasant travel experience for passengers.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Bus Operator
Chicago Transit Authority, CTA
11.2016 - Current
- Assisted passengers with disabilities, ensuring their safe boarding, travel, and disembarking from the bus.
- Assisted passengers with inquiries and requests during trips.
- Maintained full understanding of local roads and traffic patterns.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details, and baggage stowing.
Customer Service Team Lead
Meduit
09.2015 - 11.2016
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
- Escalated issues to proper supervisors when standard processes were not effective.
- Evaluated representative performance regularly, offering constructive feedback and implementing targeted improvement plans as necessary.
Team Leader
AmeriCALL Communications Company
08.2011 - 11.2016
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
Education
Associate Degree In Nursing - Nursing Science
Wibert Wright College
Chicago, IL11.2014
Skills
- Demonstrated Driving Responsibility
- Proficient in Defensive Driving Techniques
- Vehicle Safety Evaluation
Certification
Bus Operator For Commendation
Timeline
Bus Operator
Chicago Transit Authority, CTA
11.2016 - Current
Customer Service Team Lead
Meduit
09.2015 - 11.2016
Team Leader
AmeriCALL Communications Company
08.2011 - 11.2016
Bus Operator For Commendation
Associate Degree In Nursing - Nursing Science
Wibert Wright College
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