Shatima Baker
608 Osborn St Apt 1R Brooklyn,NY
Summary
Friendly and engaging team player and leader able to inspire staff to perform their best. Detail oriented and experienced sales associate, cashier, security officer and paraprofessional who is passionate about customer service and interacting with guests from different types of backgrounds. A multi-tasker who excels at staff training and recruiting with a track record of inspiring great customer service and customer satisfaction. Regularly exceed sales goals.
Overview
16
16
years of professional experience
Work History
Paraprofessional
White Glove Community Care
05.2014 - 08.2023
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Collaborated with teachers to develop and implement individualized education plans for students with special needs.
- Enhanced classroom efficiency through organizing instructional materials, managing daily schedules, and preparing resources for lessons as needed.
Seasonal Guest Service Agent
NYC FERRY
04.2018 - 05.2020
- Sell and promote ticket options to visitors in an efficient and friendly manner
- Accurately handle cash, credit card and mobile payment options when handling ticket sales as required
- Meet inbound and outbound ferry to provide services with wheelchairs, aisle chairs and to passengers needing special assistance.
Security Guard
Allied universal
05.2016 - 10.2017
- Enhanced overall security by conducting thorough patrols and monitoring premises.
- Ensured proper functioning of security equipment, performing routine checks and maintenance tasks.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
School Bus Attendant
L And M Corp
01.2014 - 04.2016
- Worked with bus driver and parents to meet specialized needs of passengers.
- Demonstrated proper use of wheelchair lift, wheelchair tie-downs and orthopedic devices for handicapped passengers.
- Assisted students with special needs, ensuring their comfort and providing necessary accommodations for smoother transportation.
Mail Processing Clerk
USPS
09.2013 - 02.2014
- Streamlined mail processing operations by implementing efficient sorting and organizing techniques.
- Processed and organized incoming mail for distribution to appropriate departments.
- Ensured customer satisfaction through prompt resolution of inquiries regarding mailing services, rates, and delivery timescales.
In Store Personal Shopper
Instacart
10.2011 - 09.2013
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Met existing customers to review current services and expand sales opportunities.
- Cultivated strong relationships with clients through consistent communication and timely follow-ups, resulting in repeat business.
CASHIER
FOOD BAZAAR
09.2007 - 02.2013
- Count money in cash drawers at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change
- Handle cash, credit, or check transactions with customers
- Resolve customer complaints, guide them, and provide relevant information.
Education
High School Diploma -
Brooklyn Democracy Academy HS
Brooklyn,NY06.2010
Skills
- Proficient with POS systems
- 8 and 16hrs Security license
- Food handlers License
- Excellent interpersonal and communication
- F02 Security License
- Computer Skills
Timeline
Seasonal Guest Service Agent
NYC FERRY
04.2018 - 05.2020
Security Guard
Allied universal
05.2016 - 10.2017
Paraprofessional
White Glove Community Care
05.2014 - 08.2023
School Bus Attendant
L And M Corp
01.2014 - 04.2016
Mail Processing Clerk
USPS
09.2013 - 02.2014
In Store Personal Shopper
Instacart
10.2011 - 09.2013
CASHIER
FOOD BAZAAR
09.2007 - 02.2013
High School Diploma -
Brooklyn Democracy Academy HS
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