SHATIMA EDMONDSon
New York
Summary
Dynamic professional with extensive experience at the Administration for Children's Services, excelling in childcare voucher processing and client advocacy. Proven ability to train staff and enhance operational efficiency using Microsoft Office and HRA systems. Recognized for advancing equity, demonstrating strong communication and organizational skills in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Referral Specialist
Administration for Children's Services
New York
09.2023 - Current
- Review childcare voucher requests from NYC foster care services, preventive services, and child protective services.
- Issue childcare vouchers to CPS, FPS, DPS case managers, parents, and agency supervisors.
- Process childcare enrollment requests for ACS, and DOHMH registered providers and programs.
- Work closely with the voucher enrollment unit to process informal and non-priority vouchers, and provider and program enrollments.
- Process HRA agency transfers to ACS childcare for foster care, child protective, and preventive case managers, and supervisors.
- Supervise and work off-site on city-funded childcare workshops, community events, and mass enrollments for childcare.
- Process low-income childcare applications for two units with the childcare division for low-income childcare assistance.
- Train new temporary and unit employees, and assist with onboarding procedures and worksite set-up.
- Organize and execute unit and division staff and holiday events.
- 2024 recipient of the NYC Children’s Services Distinguished Service Award for 'Advancing Equity' to the agency.
- Assisted families with enrollment applications and eligibility requirements.
- Coordinated communication between families and service providers.
- Reviewed documentation to ensure compliance with agency policies.
- Performed data entry and maintained accurate records of enrollment information.
Case Manager Specialist
Housing Preservation Development
New York
04.2023 - 09.2023
- Reviewed Section 8 applications for completeness and verified required documentation for enrollment.
- Provided resources and referrals to clients for supportive services and programs.
- Educated clients about available resources and how to access them effectively.
- Assisted clients with completing applications for benefits such as food stamps or Medicaid.
- Notified applicants of missing paperwork through email, phone, or in-person communication.
- Collaborated with unit team leader to process delinquent Section 8 applications efficiently.
- Conducted in-person reviews of applications at resource center and scheduled meetings for document collection.
- Trained staff on computer programs essential for processing Section 8 recertifications and new applications.
- Completed one-week training workshop for HUD certification to effectively process Section 8 applications.
Fair Fares Metrocard Enrollment Specialist
Human Resources Administration - Fair Fares Program
New York
11.2022 - 04.2023
- Reviewed applicants documents for completeness; ensured clients have necessary paperwork & documentation required to complete enrollment process.
- Notified clients of required or missing documentation, informed applicants how to obtain official documents from the city, state and or federal government.
- Canvass job worksite for new clients, create, organize, schedule and present information to community audiences via public speaking, flyers, brochures.
- Process Metrocard transactions for Fair Fare clients such as lost, stolen, or damaged cards.
- Emailed Program Director and upper management on card issues requiring an override or additional assistance.
- Assisted with the management and auditing of over 200 Fair Fares Metrocards with site supervisor.
- Assisted and processed applications for Spanish speaking clients and migrants using language line.
- Finalized and submitted Daily Intake logs and Metrocard logs to site supervisors.
- Used Fair Fares program equipment to review the authenticity of documents presented, adhering to strict confidentiality protocols and procedures.
- Provided Fair Fares program information on-site and at off site venues answering questions and having individual conversations with prospective clients about the Metrocard program.
Studio Concert Event Manager
MADIBA Harlem at My Image Studios
New York
09.2014 - 07.2016
- Executed setup and breakdown for various events, ensuring smooth operations.
- Managed vendor relationships, ensuring seamless service delivery and support.
- Oversaw setup and breakdown of events, maintaining high standards of presentation.
- Trained staff on event protocols and customer service best practices.
- Resolved onsite issues promptly to maintain positive guest experiences.
- Served as primary contact person responsible for responding to inquiries about events.
- Created and managed event budgets, overseeing invoices to maintain financial control.
- Organized execution of private, public, and music events to deliver exceptional experiences.
- Tracked media coverage and contributed to monthly client report development.
- Negotiated contracts for diverse events, including non-profit and celebrity engagements.
- Coordinated R.S.V.P.s and VIP management for all event types.
- Managed box office services for film screenings and premieres using Eventbrite and Triple-seat.
- Assisted Event Production Manager with event coordination from conception through post-event evaluation.
Education
Bachelors of Arts - Metropolitan Studies
New York University, College of Arts and Science
Skills
- Microsoft Office
- Outlook
- Windows 11
- MONIQ
- Talx
- HRA, ACS intranet
- NYC City Time
- Welfare Management System (WMS)
- Elite Emphasy
- Enterprise Income Verification (EIV)
- ACCIS
- CONNECTIONS
- ACCIS
- CCATS
- CCFS
- HRA Viewer
Languages
Spanish
Limited
References
References available upon request.
Timeline
Referral Specialist
Administration for Children's Services
09.2023 - Current
Case Manager Specialist
Housing Preservation Development
04.2023 - 09.2023
Fair Fares Metrocard Enrollment Specialist
Human Resources Administration - Fair Fares Program
11.2022 - 04.2023
Studio Concert Event Manager
MADIBA Harlem at My Image Studios
09.2014 - 07.2016
Bachelors of Arts - Metropolitan Studies
New York University, College of Arts and Science
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