Hi, I’m
Shatima Williams
Decatur,GA
Summary
Talented Owner with excellent marketing, customer service and facility oversight skills and more than 7+ years of experience. Highly effective and comfortable working with people at all levels in organization. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
13
years of professional experience
Work History
Black Magic Trucking And Hauling LLC
Owner/Operator Truck Driver
04.2022 - Current
Job overview
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
City Of Atlanta
Equipment Operator
09.2021 - 03.2022
Job overview
- Operated range of heavy equipment on regular basis with advanced skill.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Performed thorough pre-shift and post-shift inspections and accurately completed equipment logs and reports.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Dismounted and remounted trucks according to strict safety standards and schedules.
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
- Performed post-trip truck inspection, cleaned cab of any trash or spills incurred en route and turned in vehicle condition report.
- Inspected trucks prior to beginning routes to verify safe operating conditions.
- Worked closely with supervisors to improve route efficiencies and identify best practices.
Dekalb County Sanitation
Equipment Operator
02.2019 - 09.2021
Job overview
- Operated range of heavy equipment on regular basis with advanced skill.
- Maintained and cleaned equipment after each job and inspected.
- Trained in diverse pieces of equipment and useful attachments to handle team needs.
- Communicated with ground team members and fellow operators to prevent safety hazards and keep materials moving.
- Enforced compliance with safety standards and regulations related to proper PPE, hand signals and equipment movements.
- Drove vehicles to and from work sites and maintained clean driving record.
- Operated automated or semi-automated hoisting devices to raise refuse bins and dump contents into trucks.
- Drove trucks along established routes, through residential streets and alleys and business and industrial areas.
Allied Universal Security Services
Security Shift Supervisor
10.2018 - 04.2019
Job overview
- Recorded incident reports with detailed accounts of occurrences.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Conducted frequent security audits to identify potential problems related to physical security, staff safety, and asset protection.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Supervised and evaluated security staff performance to determine compliance with safety regulations.
- Conducted regular patrols of facility to detect and deter security threats.
- Completed daily work report sheets and delegated tasks to employees.
Little Hands 2 Growing Minds
Daycare Owner/Operator
02.2016 - 09.2018
Job overview
- Maintained accurate accounting of tuition and operating reports.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Supervised childcare workers and oversaw facility to meet state requirements for education and training.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Excellent communication skills, both verbal and written.
Randstad/ State Farm
Auto Claims Associate
10.2014 - 08.2015
Job overview
- Utilized specialized software to process incoming claims, enter data and generate reports.
- Managed workload and priorities to meet claims processing meet deadlines.
- Complied with regulations and guidelines related to claims processing to maintain quality and adherence to standards.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
Sam's Mart
Assistant Manager
01.2013 - 12.2014
Job overview
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Mentored team members to enhance professional development and accountability in workplace.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Randstad/ Crawford And Company
Claims Associate
10.2010 - 03.2013
Job overview
- Worked productively in fast-moving work environment to process large volumes of claims.
- Updated claims system to track claim status and provide relevant information to other department.
- Analyzed and addressed escalated claims to resolve issues quickly.
- Examined reports, accounts, and evidence to determine integrity and accuracy of information.
- Prepared and presented detailed reports to management on claims issues to aid in decision making.
- Carried out administrative tasks by communicating with clients, distributing mail, and scanning documents.
- Processed and recorded new policies and claims.
- Modified, updated and processed existing policies.
Education
Georgia Piedmont Technical College, Clarkston, GA
Bachelor of Science from Business Management
05.2027
VNS Prep School, Far Rockaway, NY
GED
06.2004
University Overview
- Awarded Student of the Year
Skills
- DOT Compliance
- Route Planning
- Vehicle Inspection
- Safety Compliance
- Preventive Maintenance
- Safety Management
- Paperwork Coordination
- Claims
- Team Collaboration
- Data Analysis
- Decision-Making
- Flexible Schedule
- Schedule Development
- Staff Management
Timeline
Owner/Operator Truck Driver
Black Magic Trucking And Hauling LLC
04.2022 - Current
Equipment Operator
City Of Atlanta
09.2021 - 03.2022
Equipment Operator
Dekalb County Sanitation
02.2019 - 09.2021
Security Shift Supervisor
Allied Universal Security Services
10.2018 - 04.2019
Daycare Owner/Operator
Little Hands 2 Growing Minds
02.2016 - 09.2018
Auto Claims Associate
Randstad/ State Farm
10.2014 - 08.2015
Assistant Manager
Sam's Mart
01.2013 - 12.2014
Claims Associate
Randstad/ Crawford And Company
10.2010 - 03.2013
Georgia Piedmont Technical College
Bachelor of Science from Business Management
VNS Prep School
GED
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