Shatimbra Wilson
Moorhead,MS
Summary
Friendly Technical Support Representative keen to help customers maximize product impact and usability. Amiably replies to all customer queries and consistently resolves client issues. Committed to improving user satisfaction numbers and supporting return patronage across all supported products.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Home Health Aide
Thrive Homes
Memphis, Tennessee
07.2022 - 08.2024
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Provided companionship and monitored health condition of clients.
- Transported clients to doctor appointments and social events.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Answered patient calls promptly, providing assistance or referring them to appropriate personnel when needed.
Call Center Representative
Williams-Sonoma, Inc.
Memphis, TN
10.2022 - 05.2024
- Handle customer service calls and inquiries from all over the world
- Handled customers questions also engaged in customer service activities
- Help to act as lesions between the sales department and potential new customers
- Coordinated merchandising by planning floor layout and displays
- Guiding resets and directing sales signage placements.
Package Handler
Amazon Distribution Center
Saint Peter, MO
05.2021 - 06.2022
- Take flat packages from the package shoot & flip them upright onto the conveyor belt
- Take packages from the package shoot & stack them on roll containers to go into the truck
- Take packed off the line & stack them directly into the truck.
- Inspected packages for damages or defects and recorded any issues found.
Auditor
Amazon Distribution Centers
Saint Peter, MO
03.2020 - 03.2021
- Count the packages in the mobile bins to ensure that the right number of items and or the right items are in the right bins
- Scan all items in the bin.
- Reviewed and evaluated internal control systems, financial records, and accounting systems to ensure accuracy of information.
- Developed strategies to assess operational efficiency and effectiveness across all departments.
Lead Sales Associate
Dollar General
Itta Bena, Mississippi
04.2018 - 02.2020
- Capable of both opening/closing the store, beginning/ending tills, maintain a clean and organized store, deposits, order and receive products, price overrides, along with assisting cashiers with exchanges, refunds, returns etc., and adjusting the schedule.
- Provided customer service to ensure satisfaction.
- Counted and balanced cash drawer at the beginning and end of shift.
- Provided excellent customer service to ensure a positive customer experience.
Cashier/Sales Associate
Walmart
Greenwood, MS
06.2016 - 12.2019
- Worked as a Door Greeter which includes welcoming customers both entering and exiting the store & an Overnight sales associate which included both cleaning the store after hours and stocking the shelves.
- Greeted customers and answered any questions they had about the store's products and services.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
Tier 1 Technical Support Representative
Teleperformance
Memphis
08.2015 - 12.2016
- Handle customer service calls and inquiries from all over the world
- Handled customers questions also engaged in customer service activities
- Help to act as lesions between the sales department and potential new customers
- Coordinated merchandising by planning floor layout and displays
- Guiding resets and directing sales signage placements.
- Provided technical support to customers over the phone and through email.
- Resolved customer inquiries in a timely manner.
Education
Cosmetology
Empire Beauty School
Memphis, TN05-2024
High school or equivalent -
Leflore County High School
Itta Bena, MS12.2015
Skills
- Warehouse Experience
- Packaging
- Load & Unload
- Order Picking
- Freight Experience
- Shipping & Receiving
- Digital marketing
- Customer service
- Customer support
- Cash Register Operations
- Bank Deposit Preparation
- Cash Drawer Balancing
- Medication Administration
- First Aid Certification
- CPR Certification
- Patient Care Quality
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Call Center Representative
Williams-Sonoma, Inc.
10.2022 - 05.2024
Home Health Aide
Thrive Homes
07.2022 - 08.2024
Package Handler
Amazon Distribution Center
05.2021 - 06.2022
Auditor
Amazon Distribution Centers
03.2020 - 03.2021
Lead Sales Associate
Dollar General
04.2018 - 02.2020
Cashier/Sales Associate
Walmart
06.2016 - 12.2019
Tier 1 Technical Support Representative
Teleperformance
08.2015 - 12.2016
Cosmetology
Empire Beauty School
High school or equivalent -
Leflore County High School