Shatina Jenkins
Passaic,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
5
5
years of post-secondary education
Work History
Customer Service
Arise
01.2022 - 09.2022
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Delivered prompt service to prioritize customer needs.
- Recommended products to customers, thoroughly explaining details.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Patient Care Technician
St. Joseph's Hospital
Wayne, NJ
10.2014 - 02.2016
- Monitored, tracked and conveyed important patient information to healthcare staff to help optimize treatment planning and care delivery.
- Obtained patient vital signs and reported results to staff nurse or physician, noting changes from prior measurements.
- Maximized patient satisfaction by helping individuals carry out personal tasks such as dressing and walking.
- Answered patient assistance calls, assessed needs and offered qualified support.
Education
Certification - Patient Care Associate
Berkeley College
Little Falls, NJ 04.2013 - 04.2014
High School Diploma -
Passaic High School
Passaic, NJ 09.1996 - 06.2000
Skills
Complaint resolution
undefinedTimeline
Customer Service
Arise
01.2022 - 09.2022
Patient Care Technician
St. Joseph's Hospital
10.2014 - 02.2016
Certification - Patient Care Associate
Berkeley College
04.2013 - 04.2014
High School Diploma -
Passaic High School
09.1996 - 06.2000
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