Summary
Work History
Education
Skills
Timeline
Generic

Shatodda Simpson

Los Angeles,CA

Summary

Driven professional with a proven track record in child safety and lesson planning, honed across roles at Tiny Starz and Manchester Community Technology. Excelled in creating nurturing environments and enhancing customer experiences, demonstrating strong work ethic and time management skills. Achieved increased loyalty through effective communication, ensuring safety and cleanliness as top priorities.

Work History

Daycare Teacher

Tiny Starz
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.

Customer Service Representative

Manchester Community Technology
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Customer Service Representative

Spirit Halloween Super Store
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.

Education

Early Childhood Education -

El Camino College
Torrance, CA
06.2012

Skills

  • Time Management
  • Child Safety
  • Cleaning and sanitation
  • Lesson Planning
  • Strong Work Ethic

Timeline

Daycare Teacher

Tiny Starz

Customer Service Representative

Manchester Community Technology

Customer Service Representative

Spirit Halloween Super Store

Early Childhood Education -

El Camino College
Shatodda Simpson