Driven professional with a proven track record in child safety and lesson planning, honed across roles at Tiny Starz and Manchester Community Technology. Excelled in creating nurturing environments and enhancing customer experiences, demonstrating strong work ethic and time management skills. Achieved increased loyalty through effective communication, ensuring safety and cleanliness as top priorities.
Work History
Daycare Teacher
Tiny Starz
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Actively encouraged children to develop their communication, problem-solving and social skills.
Maintained tidy environment to comply with cleanliness and sanitation standards.
Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Gathered materials and resources to prepare for lessons and activities.
Customer Service Representative
Manchester Community Technology
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Spirit Halloween Super Store
Sanitized toys and play equipment each day to maintain safety and cleanliness.
Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
Actively encouraged children to develop their communication, problem-solving and social skills.
Maintained tidy environment to comply with cleanliness and sanitation standards.
Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
Gathered materials and resources to prepare for lessons and activities.