Summary
Overview
Work History
Education
Skills
Timeline
Generic

ShaToi Brown

Grand Rapids,MI

Summary

To obtain a career where my past experiences can be acknowledged and utilized.

Overview

11
11
years of professional experience

Work History

Claims Customer Service Representative

AAA-The Auto Club Group
08.2019 - Current
  • Reduced errors in claim submissions by providing clear guidance to policyholders on required documentation and information needed for processing.
  • Ensured accurate documentation and record-keeping, adhering to company policies and industry regulations.
  • Enhanced customer satisfaction by efficiently resolving claims and addressing policyholder concerns.
  • Streamlined claims processing for quicker resolutions, utilizing thorough investigation techniques and attention to detail.

Cashier/Photo Specialist

Walgreens Pharmacy
01.2017 - 01.2019
  • Provide extraordinary customer service to everyone around
  • Smile and keep a positive attitude
  • Be able to assist customers in various departments
  • Keep a clean and well stocked workplace for first impression appearances.

Quality Assurance Monitor

Directions In Research, Inc.
01.2015 - 12.2017
  • Collect data via telephone (no sales or telemarketing)
  • Conduct market research telephone interviews (surveys)
  • Read questions and record responses verbatim
  • Follow specific project instructions.

Deli Team Member

Knapp Corner Meijer
05.2013 - 01.2015
  • Responsible for delivering remarkable customer service
  • Possesses a sense of urgency and comfort level to be able to work in a fast pace environment
  • Displaying a friendly and outgoing attitude that is shown through good eye contact and body language
  • Providing assistance by responding to customers questions in an effective and efficient manner.

Education

Diploma -

Everest Institute
Grand Rapids, MI
01.2012

High School Diploma -

Creston High School
Grand Rapids, MI
06.2011

Skills

  • Data entry proficiency
  • Compliance Awareness
  • Call Management
  • Customer Education

Timeline

Claims Customer Service Representative

AAA-The Auto Club Group
08.2019 - Current

Cashier/Photo Specialist

Walgreens Pharmacy
01.2017 - 01.2019

Quality Assurance Monitor

Directions In Research, Inc.
01.2015 - 12.2017

Deli Team Member

Knapp Corner Meijer
05.2013 - 01.2015

Diploma -

Everest Institute

High School Diploma -

Creston High School

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ShaToi Brown