Shatoiya Brown
Miami Gardens,FL
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
17
17
years of professional experience
Work History
Toddler Teacher
Primrose Schools
11.2021 - 05.2022
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Allowed for ample outdoor discovery time in schedule each day.
- Educated students in foundational concepts such as shapes, numbers, and letters.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Promoted sensory development by providing access to different textures.
- Fostered reasoning and problem solving through active exploration games and activities.
Beauty Instructor
Carol City Middle School
08.2020 - 07.2021
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Observed and adopted new techniques from skilled instructors and lecturers.
- Improved student performance by defining clear goals and communicating performance metrics.
- Evaluated and revised lesson plans and course content to achieve student-centered learning.
- Promoted classroom safety, collaboration and best practices.
- Applied various teaching aids to minimize learning gaps and instruct and motivate students.
- Tested and evaluated students on materials presented in workshops and classes.
- Increased student participation via engaging lectures and assignments.
- Tested students to assess progress and adapted learning plans in alignment with performance.
Warehouse Associate
Amazon
09.2019 - 02.2020
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Assembled orders and packed items for shipment, conveying orders to shipping personnel
- Manually or mechanically loaded and unloaded materials from pallets, skids, platforms, cars, lifting devices, or other transport vehicles
- Checked packages and merchandise for damage and notified vendors.
- Performed inventory control, such as counting, and stocking merchandise.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Make Up Artist On Call
MAC Cosmetics
01.2015 - 08.2019
- Prepared skin for makeup application by cleaning, moisturizing and priming.
- Demonstrated and explained use of different beauty products to educate customers.
- Assessed customer skin tone and complexion to determine appropriate products and materials to use.
- Maintained full stock of inventory and properly sanitized makeup tools to avoid spread of infection.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
- Applied makeup in accordance with clothing style.
- Applied various layers of makeup to performers and customers to obtain necessary effect and look.
- Conducted consultations to understand client's desired outcome and assessed skin type and face structure.
Child Professional Worker
His House Children's Home
01.2018 - 06.2018
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Maintained tidy and organized environment to comply with cleanliness standards.
- Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
- Regularly communicated with management to provide feedback and updates.
- Took meeting notes and compiled paperwork to support department.
Nail Technician
MeSpa
01.2013 - 07.2016
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Election Poll Worker Seasonal (Data Entry)
Miami Dade County Elections
08.2012 - 12.2012
- Addressed voter questions and concerns.
- Prepared, cleaned and maintained polling stations.
- Opened and closed polling booths.
- Attended appropriate training sessions and information briefings.
- Maintained ballot secrecy and confidentiality.
- Posted signs, instructions and statutory notices for incoming voters to see.
- Issued and collected voter ballot papers.
- Checked elector identification and eligibility and marked elector numbers in register.
- Marked elector numbers and ballot paper numbers in corresponding registers.
Infant and Toddler Teacher
Child Development Center Military Base
01.2010 - 01.2011
- Engaged with children on individual basis to build positive relationships and promote learning.
- Instructed children in health and personal habits, such as eating, resting, and toileting.
- Applied play-based strategies to provide diverse approaches to learning.
- Communicated with parents through enrollment, tours, newsletters, conferences, and direct personal communication.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
- Maintained tidy environment to comply with cleanliness and sanitation standards.
Nail Technician
Navy Exchange Beauty Salon
01.2008 - 01.2009
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Kept tidy and organized area to comply with cleanliness standards.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Sterilized and sanitized beauty tools and equipment to maintain hygiene and safety protocols.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Western Union Agent Cashier
Navy Exchange
01.2005 - 01.2006
- Monitored self-checkout systems and provided help in resolving complex problems.
- Handled cash with high accuracy and took care to check bills for fraud.
- Processed refunds and exchanges in accordance with company policy.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Operated cash register to record transactions accurately and efficiently.
- Identified and resolved discrepancies and errors in customer accounts.
- Kept cash wrap stocked, products faced and shelving free of misplaced items or trash.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
No Degree - Psychology
Trinity International University
Miami FL01.2018
Licensed Estherician
Boca Beauty Academy
Boca Raton, FL06.2016
Certified Make Up Artist
Academy of Glam
08.2015
Licensed Nail Technician
Honolulu Nail Academy
Honolulu, HI06.2007
High School Diploma -
Nile C Kinnick High School
Yokosuka Japan06.2005
Skills
- Data Entry
- Appointment Scheduling
- Group and Individual Instruction
- Progress Reporting
- Lesson Planning
- Behavior Modeling
- Dependable and Responsible
- Active Listening
- Relationship Building
- Computer Skills
- Project Planning
- Visual Art Creation
Timeline
Toddler Teacher
Primrose Schools
11.2021 - 05.2022
Beauty Instructor
Carol City Middle School
08.2020 - 07.2021
Warehouse Associate
Amazon
09.2019 - 02.2020
Child Professional Worker
His House Children's Home
01.2018 - 06.2018
Make Up Artist On Call
MAC Cosmetics
01.2015 - 08.2019
Nail Technician
MeSpa
01.2013 - 07.2016
Election Poll Worker Seasonal (Data Entry)
Miami Dade County Elections
08.2012 - 12.2012
Infant and Toddler Teacher
Child Development Center Military Base
01.2010 - 01.2011
Nail Technician
Navy Exchange Beauty Salon
01.2008 - 01.2009
Western Union Agent Cashier
Navy Exchange
01.2005 - 01.2006
No Degree - Psychology
Trinity International University
Licensed Estherician
Boca Beauty Academy
Certified Make Up Artist
Academy of Glam
Licensed Nail Technician
Honolulu Nail Academy
High School Diploma -
Nile C Kinnick High School
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