Shaton Render
Dayton,OH
Summary
Dedicated Front Office Manager skilled in multitasking and optimizing workflows. Focused on enhancing guest experiences through effective scheduling and resource allocation, driving operational success and team performance.
Overview
31
31
years of professional experience
Work History
Front Office Manager
MEOH LLC
Englewood, OH
01.2022 - 01.2026
- Assisted in managing front office operations, ensuring smooth guest check-ins and check-outs.
- Supported team in maintaining high standards of customer service and satisfaction.
- Learned to handle phone inquiries and direct calls to appropriate departments efficiently.
- Gained experience in coordinating with housekeeping and maintenance teams for timely room readiness.
- Streamlined office operations, enhancing workflow efficiency and productivity.
- Developed and implemented office policies to improve team collaboration and communication.
- Oversaw scheduling and resource allocation to optimize team performance and project timelines.
Customer Service Representative
Speedway Gas Station
Dayton,
07.2014 - 01.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Processed orders accurately, ensuring timely delivery and customer satisfaction.
- Assisted in training new team members on company policies and procedures.
- Managed customer feedback to identify areas for service improvement.
Banquet Floor Manager
NCR Country Club
Kettering, OH
08.1994 - 03.2014
- Oversaw daily operations to ensure exceptional guest experiences and service quality.
- Managed staff scheduling and resource allocation to optimize workflow efficiency.
- Implemented training programs for new employees, enhancing team performance and service standards.
- Collaborated with kitchen and event staff to coordinate seamless dining and event services.
- Developed strategies to improve customer satisfaction ratings through enhanced service protocols.
- Conducted regular performance evaluations, providing constructive feedback to team members.
- Resolved guest complaints promptly, fostering a positive environment and repeat business.
Education
No Degree - Nursing
Southwestern Business College
Dayon, OhioSkills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Hospitality services
- Issue handling
- Administrative skills
- Oral and writing communication
- Records management
- Operations management
- Documentation and control
- Schedule management
- Exceptional communication
- Inventory control
- Effective planning
- Schedule coordination
Timeline
Front Office Manager
MEOH LLC
01.2022 - 01.2026
Customer Service Representative
Speedway Gas Station
07.2014 - 01.2022
Banquet Floor Manager
NCR Country Club
08.1994 - 03.2014
No Degree - Nursing
Southwestern Business College