Shatonya Butler
Tallahassee,FL
Summary
People-oriented, outstanding communication skills, Fast learner, Reliable, Work well with others, Defuse conflict. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Special Payments/ Banking
Florida Department of Commerce
08.2023 - Current
- Recovery
- Special Payments and Banking Verification
- 1099-G and Appeals
- 1099-G FIRRE Amendment Request Update
- Completing wage verification forms to determine if benefit payments were properly paid; compute over and underpayments and determine fraud or misinterpretation of unemployment regulations.
- Assisted clients with completion of applications and paperwork.
- Communicated with people from various cultures and backgrounds on application process.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
Employment Program Specialist
Florida Department of Economic Opportunity
10.2022 - Current
- Gathers information, performs research using various case systems and examines, analyzes, and investigates complex claim information to determine the appropriate course of action.
- Wage Audits
- Overpayments Waives
- Lottery
- Maintained regular communication between departments via email and phone calls to coordinate program logistics.
- Established goals and created action plans to achieve goals.
- Received incoming phone calls and contact form submissions and provided timely responses to inquiries.
- Responsible for answering telephone calls, secure messaging , and chat messaging, emails.
- Constantly aware of the sensitive nature of the information being communicated or discussed,
Ops ESR I
Florida Department of Economic Opportunity
03.2022 - 10.2022
- Demonstrated proficiency with MS Office products including Word, Excel, PowerPoint and Publisher.
- Knowledge of Equal Employment Opportunity (EEO) laws and their application in the hiring process.
- Ability to creatively problem-solve, operate successfully in a high-energy environment, and work effectively with management, peers and clients.
- Ability to communicate effectively, both verbally and in writing.
- Ability to effectively interact with clients via telephone, email and in-person.
- Ability to multi-task in a very fast-paced, deadline-driven environment.
- Strong interpersonal skills and professional demeanor.
- Self-motivated and goal driven.
- Ability to plan, organize and coordinate work assignments.
- Ability to prepare and analyze reports.
- Ability to keep accurate and thorough records.
- Working knowledge of the concepts, principles, terminology, and legal aspects of talent acquisition and general business operations.
Patient Care Assistant
Tallahassee Memorial Hospital
09.2020 - 02.2021
- Take vital Signs
- Draw Blood
- Give Baths
- Changing Linens
Customer Host
Walmart
05.2019 - 07.2020
- Hostess
- Security Detail
- Greet Customers
- Mange Registers
Sales Associate/Cashier
JCPenney
10.2018 - 07.2019
- Greeting customers, guests face-to-face merchandising
- Storing/organizing product
- Financial transaction
- Analyze internal database with sensitive data
- Problem solving skills
- Manage high volume workload
Education
High School Diploma -
Richards High School
Tallahassee, FL05.2015
Skills
- Hospital Experience
- Teamwork
- Phone Etiquette (3 years)
- Computer Literacy
- Honesty and Integrity
- Self-Confidence
- Operate cash registers in credit card machines to process customer payments (3 years)
- Strong Work Ethic (3 years)
- Merchandising
- Food Service
- Dependability/Reliability/Responsibility
- Time Management Abilities
- Ability to work with all ages (3 years)
- Basic Math Skills (5 years)
- Motivation
- Professionalism
- Customer Service
- Computer Skills (3 years)
- Communication (4 years)
- Host/Hostess
- Patient Care (2 years)
- Excellent interpersonal communication
- Leadership (1 year)
- English (10 years)
- Inventory Skills
- Computer
- Vital Signs
- Crew Member
- Positive Attitude (10 years)
- Energy/Passion
- Planning and Organization
- Accounts Payable and Accounts Receivable
- Payment Collection
- Payment Plans
- Financial Statements
- Payment Reviewing
- Audit Risk Management
- Microsoft Excel
- Microsoft Office
Certification
- BLS Certification
- CPR Certification
Timeline
Special Payments/ Banking
Florida Department of Commerce
08.2023 - Current
Employment Program Specialist
Florida Department of Economic Opportunity
10.2022 - Current
Ops ESR I
Florida Department of Economic Opportunity
03.2022 - 10.2022
Patient Care Assistant
Tallahassee Memorial Hospital
09.2020 - 02.2021
Customer Host
Walmart
05.2019 - 07.2020
Sales Associate/Cashier
JCPenney
10.2018 - 07.2019
High School Diploma -
Richards High School
- BLS Certification
- CPR Certification
Similar Profiles
Stuart McCloskeyStuart McCloskey
Economic Analyst at Florida Department of CommerceEconomic Analyst at Florida Department of Commerce
Helena Huggins- KellyHelena Huggins- Kelly
ESR II at Florida Department of CommerceESR II at Florida Department of Commerce
WILLIAM RIVERAWILLIAM RIVERA
Fraud Investigator at Florida Department Of CommerceFraud Investigator at Florida Department Of Commerce