Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Volunteer

Shatonya Mott

WESTLAND,MI

Summary

Successful customer service professional with 20+years experience in large-scale financial/retail environments. Set and enforced consistent standards and goals to meet and exceed performance targets. Forward thinking in addressing an resolving concerns, optimizing policies and engaging with customers to promote loyalty and drive sales.

Seeking a challenging career with a progressive organization that provides an opportunity to capitalize my skills and abilities in the field of Human Resource/Personnel Management and Customer Service.

Overview

15
15
years of professional experience

Work History

Store Manager

Great Lakes Speciality Finance, Dba Check N Go
04.2013 - 10.2022
  • Serve and educate customers on products offered to meet their financial needs.
  • Coordinate operations, development and training necessary for store achieving metric targets.
  • Scheduling and cash handling and balancing.
  • Complying with state and federal regulations, as well as company policy and procedures.
  • Business and competitor calls, courtesy and collection calls, check cashing, western union and netspend sales.
  • External marketing as well as build business and competitor relations.

Assistant Store Manager

Dots Clothing
05.2007 - 05.2012
  • Maintained positive customer relationships by responding quickly to customer service inquiries. Exceeded store UPT goals through upselling accessories and novelties.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities. Including scheduling, inventory processing, asset protection and banking.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.

Education

Certification - Human Resources Management

University of Phoenix
Tempe, AZ
07.2023

High School Diploma -

Cass Technical High School
Detroit, MI
06.1993

Skills

  • Leadership skills and ability to motivate
  • Sales and Promotions
  • Customer Service and problem solving
  • Multi-tasking, cash handling, and scheduling
  • Ability to work independently or as a team
  • Highly organized and efficient
  • Compliance and Training
  • Recruiting, Selection, and Onboarding

Affiliations

National Society of Leadership and Success (April 2023)

Timeline

Store Manager

Great Lakes Speciality Finance, Dba Check N Go
04.2013 - 10.2022

Assistant Store Manager

Dots Clothing
05.2007 - 05.2012

Certification - Human Resources Management

University of Phoenix

High School Diploma -

Cass Technical High School

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Shatonya Mott