Shatori Gamble
Summary
Motivated and disciplined Construction Electrician trainee with a strong foundation in residential, commercial, and industrial wiring, currently pursuing certification through a hands-on technical training program. Proficient in 3D printing, robotics, motor controls, and OSHA safety standards, with a passion for precision and safety in electrical systems. Brings 10 years of military experience as a U.S. Army veteran, specializing in network security, cable management, and installation. Holds an active Secret Security Clearance and possesses a proven track record of reliability, adaptability, and mission-focused performance. Eager to transition technical knowledge and military discipline into a career in electrical construction and infrastructure development.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Beneficial Ownership Contact Center Agent
Abbtech Technologies/ FinCEN
11.2022 - 11.2024
- Entered customer information into customized computer system with Salesforce to document and organize client records.
- Assisted in training new hires by sharing best practices and offering guidance on company processes.
- Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
- Participated in ongoing training programs to stay current on product offerings, industry trends, and company updates.
Equal Opportunity Instructor- Cadre
US Army
12.2022 - 12.2023
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Tracked student progress, frequently checking in with struggling students and identifying root causes of problems.
- Boosted student performance by providing individualized support and targeted feedback.
- Initiated new learning methods, eliminating instructional gaps and improving comprehension.
IT Helpdesk Technician
US Army
05.2021 - 12.2022
- Configured hardware, devices, and software to set up work stations for employees.
- Reduced downtime for end-users by quickly diagnosing and resolving hardware and software issues.
- Provided Tier 2 IT support to non-technical internal users through desk side support services.
- Enhanced customer satisfaction by promptly addressing IT issues and providing timely solutions.
Data Communications Specialist- Intern
Texas Workforce Commission
06.2022 - 09.2022
- Monitored and maintained network performance and security across the entire Texas Workforce Commission, ensuring continuous and reliable data communication.
- Developed and produced comprehensive training videos on using Microsoft Teams functions tailored for the Texas Workforce Commission, ensuring clarity, accessibility, and effectiveness for all staff members.
- Prepared and distributed comprehensive reports in network outages promptly, ensuring all stakeholders at Texas Workforce Commission were informed and updated in a timely manner.
- Leveraged strong written communication skills in drafting proposals, presentations, and other key documents for internal use or external distribution.
Network Operations Technician
US Army
04.2018 - 03.2021
- Installed cabling, wireless routers and telephone systems for data communications networks.
- Ran cabling and installed data drops for new node installations.
- Troubleshot hardware and software to determine and rectify network problems.
- Validated operational readiness of all teams’ systems within Alpha Company, 44th Expeditionary Signal Battalion, ensuring mission readiness for the entire organization.
Senior Cable Systems Installer/ Maintainer
US Army
05.2015 - 02.2018
- Optimized system functionality by performing routine maintenance checks and updates on installed equipment.
- Supported fellow technicians with training on best practices in installation techniques, resulting in improved team capabilities.
- Enhanced customer satisfaction with timely installation of new cable systems according to specifications.
- Maximized efficiency of cable networks by analyzing system requirements and recommending appropriate solutions for each client's needs.
Education
Some college (no degree) - Business Administration
Central Texas College
Killeen, TX01.2028
Electrician Certification - Electrician
The Training Center of Central Texas
Harker Heights, TX09-2025
High school diploma or equivalent -
Crestwood High School
Oswego, SC06.2013
Skills
- Electrical troubleshooting
- Electrical installation
- Wiring installation
- Electrical equipment maintenance
- Safety management
- Excellent interpersonal skills
- Commercial construction experience
- Staff management
- Motor controls
- Conduit bending
- NEC code regulations
- Scheduling
Certification
Active Secret Security Clearance
CompTIA IT Fundamentals Certification Training Course - 01/2022
IT Networking and Cisco Routing Course - 01/2022
3M Fiber Optics Course - Fort Cavazos, TX - 01/2017
CompTIA Security Plus 401 Certification Training Course - 01/2015
CompTIA Security Plus 301 Certification Training Course - 01/2014
Timeline
Equal Opportunity Instructor- Cadre
US Army
12.2022 - 12.2023
Beneficial Ownership Contact Center Agent
Abbtech Technologies/ FinCEN
11.2022 - 11.2024
Data Communications Specialist- Intern
Texas Workforce Commission
06.2022 - 09.2022
IT Helpdesk Technician
US Army
05.2021 - 12.2022
Network Operations Technician
US Army
04.2018 - 03.2021
Senior Cable Systems Installer/ Maintainer
US Army
05.2015 - 02.2018
High school diploma or equivalent -
Crestwood High School
Some college (no degree) - Business Administration
Central Texas College
Electrician Certification - Electrician
The Training Center of Central Texas
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