Shatori Gamble
Summary
Methodical network administrator with 10 years of experience in supporting server environments and Secret Security Clearance. Resourceful in managing network infrastructure and optimizing environment while reducing redundancy. Capable in troubleshooting complex problems and reaching innovative solutions while adhering to rules and requirements of project scope. Excellent communicator when interfacing with other teams, vendors and end-users.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Beneficial Ownership Contact Center Agent- FinCEN
Abbtech Technologies
Remote
11.2023 - Current
- Assisted business owners with filing Beneficial Ownership Information Reports (BOIR) accurately and efficiently, ensuring compliance with FinCEN guidelines
- Provided clear and detailed explanations of the Corporate Transparency Act (CTA) to business owners, facilitating their understanding and adherence to reporting requirements.
- Completed 80 hours of comprehensive training on the Corporate Transparency Act, becoming highly knowledgeable and proficient in all related regulatory and compliance aspects.
- Delivered exceptional customer service by answering complex inquiries related to the CTA, demonstrating expertise and accuracy in information dissemination.
- Collaborated with a team of specialists to streamline the BOIR filing process, enhancing overall efficiency, and customer satisfaction.
- Maintained up-to-date knowledge of regulatory changes and updates to the CTA, ensuring the provision of current and precise information to stakeholders.
Equal Opportunity Instructor
US Army
Killeen, TX
12.2022 - 12.2023
- Improved student comprehension by incorporating diverse teaching methods and materials..
- Increased student motivation by developing engaging lesson plans that catered to various learning styles.
- Promoted a positive learning environment by establishing clear expectations and maintaining consistent classroom management techniques.
- Mentored new teachers, sharing valuable insights and strategies for classroom success.
IT Helpdesk Technician/ Wireless Telecommunication Officer
U.S Army
Killeen, TX
05.2021 - 12.2022
- Managed and administer all aspects of Active Directory group policy objects, user domain, accounts and replication
- As an ARMY Enhance Trusted Agent, issued ASCL smart cards, SIPR Tokens or DoD PKI certificates
- Served as senior customer technical analyst with responsibility for a significant local project for resolving the most complex customer problems; e.g., by reimaging customer workstations and correcting other workstations affected by similar problems.
- Provide direct support to numerous customers ensuring optimal network connectivity and performance for workstations, servers, and printers; perform site surveys to establish or expand NIPR/SIPR connectivity
- Perform duties as the IT manager for concerns with government systems
- Provide Tier 1 and Tier 2 software/hardware maintenance and systems administration functions.
- Reduced downtime for machines through proactive identification and resolution of technical issues.
Network Operations Technician
U.S. Army
Baumholder, Germany
04.2018 - 03.2021
- Integrated mission information applications with information systems and communications and computer operations of the war-fighting information network
- Coordinated unit commercial and military satellite communications requirements
- Configured wide area networks
- Managed radio frequency allocations and assignments and provided spectrum management
- Provided advice and assistance to customers on a large local problem to troubleshoot complex problems; and provided support in a manner that minimizes interruptions in customers' ability to carry out critical business activities.
- Coordinated, planned, and directed communications security (COMSEC) measures including the operation of the information assurance systems security office (IASSO).
Senior Cable Systems Installer/Maintainer
U.S. Army
05.2015 - 02.2018
- Coordinated and supervised team member activities in the construction, installation, and recovery of cable and wire communications systems and auxiliary equipment
- Installed cable and wire systems like Digital Group Multiplexers (DGMs) and Remote Multiplexing Combiners
- Worked with repeaters, restorers, voltage protection devices, telephones, test stations, intermediate distribution frames, and related equipment on a unit-level
- Performed tests on cable communications systems to ensure circuit and system quality.
Outside Plant Technician
U.S. Army
04.2014 - 04.2015
- Performed maintenance on outdoor plant communication equipment and cabling systems for voice, data, and video imaging
- Installed, tested, troubleshot, and repaired cable and fiber network
- Worked with heavy duty power equipment and hand tools in the construction and repair of outside plant cable facilities.
Education
Bachelor Of Business Administration - Real Estate
Central Texas College
Killeen, TXSkills
- Operating System Configuration
- Patch management
- Disaster Recovery Planning
- Network architecture design
- System Administration
- Virtualization Technologies
- Wireless Networking
- Mobile Device Management
- Incident Response
- Server maintenance
- Network Security Management
- Information assurance
- Remote Desktop Support
- Secret Security Clearance
Certification
3M Fiber Optics Technical Certification
Timeline
Beneficial Ownership Contact Center Agent- FinCEN
Abbtech Technologies
11.2023 - Current
Equal Opportunity Instructor
US Army
12.2022 - 12.2023
IT Helpdesk Technician/ Wireless Telecommunication Officer
U.S Army
05.2021 - 12.2022
Network Operations Technician
U.S. Army
04.2018 - 03.2021
Senior Cable Systems Installer/Maintainer
U.S. Army
05.2015 - 02.2018
Outside Plant Technician
U.S. Army
04.2014 - 04.2015
Bachelor Of Business Administration - Real Estate
Central Texas College