LISETTE GUZMAN
Dundee,USA
Summary
Adept Tech Support Specialist with a proven track record at Shyftoff, adept in troubleshooting hardware/software and providing exceptional customer support. Leveraged remote desktop tools and continuous learning to enhance system efficiency and user satisfaction. Skilled in software installation and customer assistance, consistently achieving high customer retention rates.
Overview
18
18
years of professional experience
Work History
Tech Support Specialist/nrtc Support Agent
Shyftoff
03.2023 - Current
- Provided technical support for various software and hardware issues
- Managed troubleshooting of network and computer systems
- Assisted customers with setting up and configuring new technology
- Handled incoming calls and emails to address customer concerns
- Collaborated with IT teams to resolve complex technical problems
- Documented and tracked customer support interactions in CRM system
- Conducted training sessions for clients on new technologies and products
TECH SUPPORT
Apple Kelly Connect
11.2022 - 03.2023
- Troubleshot and resolved hardware and software issues for end users
- Installed and configured software applications and operating systems
- Performed system upgrades and maintenance tasks as needed
- Documented support cases and solutions in a ticketing system
Customer Service Representative
HSN
01.2018 - 11.2022
- Answered incoming calls confirming refunds, taking payments, placing orders, analyzing account data
- Managed high volume of customer inquiries via phone, email, and chat
- Resolved customer complaints in a timely and professional manner
- Assisted customers with product selection and provided information on services
- Processed orders, returns, and exchanges with accuracy and efficiency
- Maintained positive relationships with customers to ensure retention and loyalty
Disabled
Unable to work
03.2013 - 01.2018
Medical Receptionist
Progressive Pediatrics
Union City, NJ
05.2007 - 03.2013
- Entered insurance, demographics and health history into patient database.
- Provided support to clinical staff during patient visits, including rooming patients, collecting vital signs and documenting chief complaints.
- Arranged hospital admissions for patients as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Answered telephones and directed calls to appropriate medical or administrative staff.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Performed data entry tasks related to billing and collections procedures.
- Ordered and maintained supply inventory for medical office.
- Assisted with filing of medical records and documents, maintaining accurate electronic files.
- Greeted and checked in patients, updating patient information in computer system.
Education
HIGH SCHOOL OR EQUIVALENT - GENERAL
Union Hill High School
Union City, NJ06.1997
Skills
- Troubleshooting hardware
- Troubleshooting software
- Customer support
- Technical support
- Remote desktop tools
- Continuous learning
- Software installation
- Software configuration
- Software updating
- Operating system installation
- Operating system configuration
- Operating system updating
- Customer assistance
Timeline
Tech Support Specialist/nrtc Support Agent
Shyftoff
03.2023 - Current
TECH SUPPORT
Apple Kelly Connect
11.2022 - 03.2023
Customer Service Representative
HSN
01.2018 - 11.2022
Disabled
Unable to work
03.2013 - 01.2018
Medical Receptionist
Progressive Pediatrics
05.2007 - 03.2013
HIGH SCHOOL OR EQUIVALENT - GENERAL
Union Hill High School
Similar Profiles
Rachel FigueroaRachel Figueroa
Customer Service Representative at ShyftoffCustomer Service Representative at Shyftoff
Larry Brevelle JrLarry Brevelle Jr
Call Agent (remote) at ShyftoffCall Agent (remote) at Shyftoff
Vonna FosterVonna Foster
Customer Service Associate at ShyftoffCustomer Service Associate at Shyftoff