SHATORI HAUGHTON
Brooklyn
Summary
Skilled customer service representative dedicated on maximizing quality care for ultimate customer satisfaction through effective use of excellent communication, time management skills, leadership abilities and customer service skills.
Overview
11
11
years of professional experience
Work History
V.I.P Guest Service Representative
Barclays Center
10.2017 - 09.2024
- Greeted, admitted, and directed VIP guests and suite holders in an efficient, professional and courteous manner.
- Analyzed customer complaints and grievances ensuring all issues were resolved in a timely manner.
- Maintained access control assisting over 10,000 guest per day at premium areas: Suite Level, Qatar Airways Court-side, Crown Club.
- Provided relevant information on Barclays Center building and surrounding areas.
Event Manager
Bowelro Times Square
09.2022 - 10.2023
- Coordinated schedules, timelines, and setup for events.
- Managed event logistics and operations by working with the Sales staff and Operations team, to help create a seamless event experience that results in long term guests relationships.
- Managed administrative logistics of events planning, event booking and event promotions.
- Created personal connections with event contact and ensured that all guests needs aren't just met but exceeded.
Specialist
Apple
08.2020 - 09.2022
- Greeted customers entering store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explain details and care of merchandise, asking open ended questions to identify customers' needs and match them with the best products or services.
- Expert in training individuals and groups on benefits and features of the entire line of products, to maximize their overall experience with Apple's ecosystem.
- Maintained top 10 revenue throughout each quarter and a NPS of 99% assisting over 50 customers per day.
Shoe Expeditor
Bloomingdales
04.2018 - 11.2021
- Created enhanced shopping experience's through use of heightened tools, technology and collaboration.
- Processed damages, return-to-vendor merchandise, clearance and "job outs."
- Assisted with seasonal inventories.
- Ensured prompt recovery of shoes from selling floor back to stockroom.
Guest Advocate, General Merchandise
Target
09.2020 - 08.2021
- Greeted and serviced guests while completing workload.
- Worked in all departments to ensure sales floor is full, zoned and in stock for guests.
- Supported guest services with cashiering, and order pick up.
- Provided service and a shopping experience that met needs of all guest.
Mentor
Big Brothers & Big Sisters, Big Sister
10.2013 - 04.2016
- Mentored and guided youth in areas of business etiquette, teamwork, time management, financial planning, and interview skills.
Education
Associate - Criminal Justice
LaGuardia Community College of The City University of New York
Long Island City, NY06.2020
Skills
- Excellent Customer Service
- Critical Thinking and Troubleshooting
- Leadership
- Communication
- Self-motivation
- Ability to Work Under Pressure
- Teamwork and Collaboration
- Time Management
- Extensive experience working in large traffic areas
- Ability to foster and maintain strong client relationships
Timeline
Event Manager
Bowelro Times Square
09.2022 - 10.2023
Guest Advocate, General Merchandise
Target
09.2020 - 08.2021
Specialist
Apple
08.2020 - 09.2022
Shoe Expeditor
Bloomingdales
04.2018 - 11.2021
V.I.P Guest Service Representative
Barclays Center
10.2017 - 09.2024
Mentor
Big Brothers & Big Sisters, Big Sister
10.2013 - 04.2016
Associate - Criminal Justice
LaGuardia Community College of The City University of New York