Shatoria Benefield
Dallas,TX
Summary
Driven Systems Administrator with 10+ years of experience in software implementation and maintenance. Proven history of managing complex infrastructures and data center operations. Expert in solutions-oriented business application problem-solving and dedicated to providing best-in-class service. Skilled at troubleshooting, communication and collaboration. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Technical Support Representative
QuickTech
01.2015 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing the user experience.
- Maintained a high level of expertise on company products, ensuring accurate information was provided to customers at all times.
Assistant Manager
Walgreens Boots Alliance
11.2010 - 02.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
Education
Associate In Electronics Engineering Technology - Technology Education
Eastfield College
Mesquite, TX05.2011
Skills
- Windows 10 Troubleshooting
- Excellent Customer service
- PC Imaging
- WindowS 10 Installation
- Site Survey
- Configuration
- Cloud POS Upgrade
- Downgrade; Upgrade Audio Visual
- Hard Start
- Printer Setup
- Monitor Deployment
- Desk-side Support
- Data transfer
- Pin Pad Installation
- Installation hardware
Certification
Forklift Certified
Project Management Certified
- CCIE - Cisco Certified Internetwork Expert
- NCLP10 - Novell Certified Linux Professional 10
Timeline
Technical Support Representative
QuickTech
01.2015 - Current
Assistant Manager
Walgreens Boots Alliance
11.2010 - 02.2023
Associate In Electronics Engineering Technology - Technology Education
Eastfield College
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