Summary
Overview
Work History
Education
Skills
Timeline
Generic

SHATORIA FORTE

Silver Spring,MD

Summary

Detail-oriented administrative professional with 4+ years of progressively responsible office support experience. Skilled in front-desk operations, records management, customer service, calendar coordination, and clerical tasks in fast-paced, mission-oriented environments. Proficient in MS Office, database systems, and professional communication.

Overview

6
6
years of professional experience

Work History

Catering & Food Safety Manager

Chick-fil-A
Washington, DC
03.2024 - Current
  • - Coordinate multi-team schedules and communications, including appointment and meeting setup
  • - Maintain vendor and inventory records using database tools; ensure timely ordering and tracking
  • - Oversee documentation and compliance processes; assist with clerical equipment maintenance requests

Human Resources Manager

Chick-fil-A
Washington, DC
05.2022 - 03.2024
  • - Managed onboarding documentation, personnel files, and benefits records
  • - Responded to employee inquiries via email and phone; facilitated internal communications and scheduling
  • - Operated HRIS for data entry, scheduling, and report generation

Behavioral Technician

Private Practice
Washington, DC
10.2022 - 05.2023
  • - Supported children with autism using ABA strategies, collaborating closely with families and clinicians
  • - Documented detailed session notes and tracked developmental progress
  • - Gained firsthand experience in a behavioral health setting, working with discretion and sensitivity

Hospitality Manager

Chick-fil-A
Washington, DC
01.2020 - 05.2023
  • - Served as front-line point of contact for customers and staff; handled inquiries and resolved issues
  • - Scheduled staff shifts, maintained availability logs, and planned team meetings
  • - Administered inventory/office supply management and maintenance coordination

Education

B.A. - Psychology, Minor in Human Development

Howard University
05.2022

Skills

  • - Front-desk reception & phone support
  • - Electronic and hardcopy file management
  • - Calendar management & meeting coordination
  • - MS Office Suite (Excel, Word, Outlook)
  • - Database input & report preparation
  • - Customer and stakeholder communication

Timeline

Catering & Food Safety Manager

Chick-fil-A
03.2024 - Current

Behavioral Technician

Private Practice
10.2022 - 05.2023

Human Resources Manager

Chick-fil-A
05.2022 - 03.2024

Hospitality Manager

Chick-fil-A
01.2020 - 05.2023

B.A. - Psychology, Minor in Human Development

Howard University
SHATORIA FORTE