Summary
Overview
Work History
Education
Skills
Certification
Additional Information - Business
Internship
Timeline
Generic

Shatori Conway

Burlington,USA

Summary

Compassionate professional with extensive experience in patient care at Virtua Physical Therapy. Demonstrated success in enhancing client satisfaction through effective problem-solving and strong communication skills. Detail-oriented with proficiency in medical terminology, committed to delivering quality service in fast-paced environments.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Paraprofessional

ESS
Willingboro, NJ
10.2024 - 05.2025
  • Assisted teachers with planning and preparing lessons for students.
  • Attended professional development workshops related to job responsibilities.
  • Supervised small groups of students during instruction time.
  • Collaborated with special education staff to develop Individualized Education Plans.
  • Helped implement behavior management strategies for individual students.
  • Ensured that all safety regulations were followed in the classroom environment.

Licensed Experienced Wax Specialist

European Wax Center, Zen Beauty Aesthetics
New Jersey
10.2022 - 07.2024
  • Enhanced client satisfaction by providing high-quality waxing services and maintaining a clean workspace.
  • Developed strong client relationships through effective communication skills and empathetic listening during consultations.
  • Maintained clean and sanitary workspace.
  • Educated clients on proper aftercare procedures for optimal results and minimal discomfort.
  • Complied with state licensing regulations by maintaining required documentation and participating in continuing education courses as needed.
  • Waxed over 200 clients various bodies using soft and hard waxes.

Covid Contact Tracer

Burlington County Contact Tracer
Remote, NJ
01.2022 - 06.2023
  • Maintained patient confidentiality while managing sensitive personal information during interviews and follow-up communications.
  • Demonstrated adaptability by transitioning between different contact tracing software platforms as required, maintaining proficiency in each system.
  • Monitored cases closely, ensuring prompt follow-up and escalation when required for high-risk or non-compliant individuals.
  • Educated the public on COVID-19 prevention measures, leading to increased awareness and adherence to guidelines.

Medical Appointment Scheduler

Larchmont Medical Imaging
Hainesport, NJ
11.2019 - 03.2020
  • Provided excellent customer service through attentive listening, empathetic communication, and efficient problem-solving during the scheduling process.
  • Answered phone calls and answered questions from potential customers.
  • Managed high call volume while maintaining professionalism and accuracy when gathering client information for appointment bookings.
  • Acted as a reliable point of contact for clients, addressing concerns or questions about their appointments with professionalism and tact.
  • Answered phone calls and messages for over 10-physician Radiology medical facility, scheduling appointments, and handling patient inquiries.

Medical Secretary / Medical Assistant

Virtua Physical Therapy
Mt. Holly, NJ
03.2018 - 06.2019
  • Prioritized calls through screening process and transferred calls and recorded messages for appropriate personnel.
  • Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
  • Maintained a clean and organized office environment to promote a positive atmosphere for both staff and patients.
  • Kept information confidential and followed HIPAA guidelines to maintain patient trust.

Sales Associate

Wawa
Pennsauken, NJ
08.2012 - 12.2018
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.

Medical Assistant

Reconstructive Orthopedics
Moorestown, NJ
12.2015 - 08.2017
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Built strong relationships with patients through effective communication skills that foster trust in the clinic's commitment to quality care.
  • Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
  • Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.

Small Business Owner

Manifest Beauty Esthetics

Education

Esthetician/ Nail Technician -

Bucks County School of Beauty Culture
Trevose, PA
06.2021

Medical Assistant Certificate -

Lincoln Technical Institute
Moorestown, NJ
10.2015

Phlebotomist Certificate -

Lincoln Technical Institute
Moorestown, NJ
08.2015

High School Diploma -

Burlington Township Highschool.
Burlington Twp, NJ
06-2013

Skills

  • Detail Oriented
  • Proficient in Windows based program
  • Creative
  • Critical Thinker
  • Compassionate
  • Empathetic
  • Emotional Intelligence
  • Problem Solving
  • Customer Relationship Management
  • Medical Terminology Administration
  • Solid interpersonal and Communication Skills
  • Customer service
  • Communication skills
  • Documentation management

Certification

  • BLS for HCP (AHA)
  • Registered Medical Assistant (AMT)
  • Certified Phlebotomy Technician (NHA)
  • Licensed Esthetician CQ124500

Additional Information - Business

Small Business Owner - Manifest Beauty Esthetics

Internship

South Jersey Medicine, Delran, NJ, 09/01/15, 10/01/15, Medical Assistant Intern, Phlebotomy (over 75 successful sticks), Vital signs, EKGs, Roomed patients, Physicals, Urinalysis, Filing, Phone triage, Sent out labs, Scheduled/confirmed appointments

Timeline

Paraprofessional

ESS
10.2024 - 05.2025

Licensed Experienced Wax Specialist

European Wax Center, Zen Beauty Aesthetics
10.2022 - 07.2024

Covid Contact Tracer

Burlington County Contact Tracer
01.2022 - 06.2023

Medical Appointment Scheduler

Larchmont Medical Imaging
11.2019 - 03.2020

Medical Secretary / Medical Assistant

Virtua Physical Therapy
03.2018 - 06.2019

Medical Assistant

Reconstructive Orthopedics
12.2015 - 08.2017

Sales Associate

Wawa
08.2012 - 12.2018

Small Business Owner

Manifest Beauty Esthetics

Esthetician/ Nail Technician -

Bucks County School of Beauty Culture

Medical Assistant Certificate -

Lincoln Technical Institute

Phlebotomist Certificate -

Lincoln Technical Institute

High School Diploma -

Burlington Township Highschool.

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