ShaTorri Howie
Charlotte,NC
Summary
Tactful Claims Specialist with expertise in settlement preparation, claims processing and appeal filing. Diplomatic and personable professional accustomed to handling sensitive, confidential information and investigating complex claims. Committed to maintaining customer satisfaction and contributing to company overall success.
Overview
13
13
years of professional experience
Work History
Beneficiary Claims Specialist
LPL Financial
2022.10 - Current
- Improved claim processing efficiency by streamlining workflows and implementing time-saving strategies.
- Reduced claim processing errors by conducting thorough investigations and accurately interpreting policy details.
- Enhanced customer satisfaction with timely communication, empathy, and clear explanations of claim outcomes.
- Collaborated with cross-functional teams to optimize claims handling procedures, resulting in improved productivity.
- Managed a high volume of claims effectively by prioritizing tasks and maintaining excellent organizational skills.
- Assist beneficiaries with account applications and payment options.
Customer Service Representative
Verizon
2018.08 - 2022.09
- Resolving device issues using troubleshooting techniques and providing clear and concise information.
- Help drive sales by offering products and services that will improve the customer's wireless experience.
- Review account information and answering questions about billing and or services.
Patient Access Specialist
AmerisourceBergen
2016.06 - 2018.04
- Provides advance services to patients, providers, and caregivers.
- Claims assistance, tracking and submission.
- Provides exceptional customer service to internal and external customers in a timely and accurate manner.
- Exercises judgement within defined standard operating procedures to determine eligibility for claims.
Insurance Analyst
AXA Equitable Financial Services
2011.04 - 2016.05
- Analyze financial information obtained from clients to determine strategies, financial products, and services to help meet the client needs.
- Build and maintain healthy relationships with financial advisors
- Offer Financial products and services including life insurance , annuities and investment options.
- Issue Life insurance policies
- Effectively communicated complex policy information to clients, promoting understanding and confidence in coverage decisions.
Education
Associate of Science - Medical Assisting
ECPI University
Virginia Beach, VA06.2006
Skills
- Claims Processing
- Adaptive Team Player
- HealthCare Call Center
- Complex Problem Solver
- Regulatory Compliance
- Telecommunications Skills
Timeline
Beneficiary Claims Specialist
LPL Financial
2022.10 - Current
Customer Service Representative
Verizon
2018.08 - 2022.09
Patient Access Specialist
AmerisourceBergen
2016.06 - 2018.04
Insurance Analyst
AXA Equitable Financial Services
2011.04 - 2016.05
Associate of Science - Medical Assisting
ECPI University
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