Shatravia Robbins-Gordon
Clermont,FL
Summary
Diligent and innovative Cyberspace Manager with over 20 years of experience in operations management, personnel security, and team leadership. Proven track record in streamlining security processes, managing sensitive information, and ensuring compliance with government regulations. Adept at multitasking, data entry, and maintaining high standards of security and accuracy. Actively seeking a Security Assistant Specialist role to leverage expertise in personnel security and operations management to contribute to an effective and secure work environment.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Exceptional Student Education (ESE) Clerk II
East Ridge High School (ERHS)
Clermont, FL
08.2022 - Current
- Assisted with the assessment and coordination of various special academic programs; test proctored over 300 students and organized groups for appropriate testing
- Aided specialists and teachers with ESE program and regular classrooms; prepares referrals and all accompanying documentation; prepares, tracks, and files home visit forms
- Assisted with the placement of 17 new students into special academic programs; distributed copies of placement to appropriate specialist, guidance counselor and case manager
- Entered assessment data into system and spreadsheet including student name, case manager, and learning disability
- Created student assessment folders; divided assessment folders into groups and files
- Prepared and assists specialists with daily activities including picking up supplies, making copies, and assisting with report card documentation
- Ordered and inventoried supplies and materials as required; ensuring coworkers had adequate supplies to complete tasks
- Checked with attendance clerk for entry and withdrawal updates
- Helped facilitator prepare materials for teacher faculty meetings; set up notebooks of relevant documentation for facilitator, principal, and assistant principal
- Assisted with the daily upkeep of designated special program rooms and facilities; keeps working areas organized and neat
- Answered the telephone; provided information and assistance; took/relayed messages to appropriate personnel
- Monitored and patrolled designated areas as required
- Operated a variety of machinery, equipment, and tools associated with department activities, which may include a laminator, copy machine, or poster maker
- Responsible for keeping up to date on current technology, as job appropriate, being used by ERHS
- With the support of the district, attends training to ensure skill level in various technologies is at the level required to perform in current position.
Medical Records Clerk
Southlake Internal Medicine
Clermont, FL
09.2021 - 12.2021
- Issued medical files to persons and agencies according to laws and regulations
- Distributed medical charts to the appropriate personnel within the internal medicine office
- Maintained accurate records by following the standard operating procedures developed by the internal medicine doctor
- Ensured patient charts, paperwork, and reports were completed and documented in an accurate and timely manner
- Kept all medical records confidential and protected
- Filed all patients’ medical records and information
- Processed payments for copay visits and supplements at the doctor’s office
- Supplied the medical technician and doctor with appropriate documents and forms
- Completed clerical duties including answering phones, responding to emails, and processing patient admission and discharge records
- Created and submitted medical referrals and authorizations for patients
- Conducted fact-finding to properly gather, assess, analyze the doctor’s notes to ensure correct codes were used to submit to insurance agencies
- Made recommendations to determine whether a patient needed a referral versus an authorization that were consistent with established guidelines
- Designed a new internal tracking system to help prioritize referrals and authorizations; which allowed for zero delays in prompt medical procedures and care
- Provided technical assistance and advice to patients/and or their representative on eligibility for benefits.
Manager of Cyberspace Operations
United States Air Force
Robins Air Force Base, GA
05.2020 - 09.2021
- Spearheaded major command (MAJCOM) level oversight for cyber operations, establishing mission accomplishment policies & procedures; managed Command Cyberspace Operations Military Qualification Training and executed 76 progression tours training requirements worth $2.3M
- Reviewed and edited reports or materials prepared by others for grammar, punctuation, and spelling
- Oversaw the Air Force Reserve Command (AFRC) Cyberspace Initial Qualification Training Program and enrolled 136+ weapon systems operators, amplifying defenses for a $6B Department of Defense Information Network & Combat Commander missions
- Developed and managed the scope of a project
- Identified and resolved subtle issues that impact multiple organizational groups, connections between seemingly unrelated information to solve ambiguous problems, unique and innovative solutions to resolve complex problems, root causes and resolved complex or sensitive problems, discrepancies and inconsistencies in information related to problems; I have used logical, systemic approaches to break down and solve problems, conducted detailed research and analyses of issues/problems impacting the organization, provided precedent-setting solutions to unique problems not previously encountered
- Built and maintained a network of professional relationships with staff and coworkers, as well as people in other offices or locations
- Experience in participating, coordinating and conducting public health exercises; evaluating exercises, and participating in public health planning and emergency preparedness and response activities as an E-8 in the Air Force
- Adapt the presentation of sensitive and/or complex ideas/information to stakeholders
- I pursue both internal and external opportunities for professional growth and take on institutional/organizational level roles.
Flight Chief, Logistics Support
United States Air Force
Robins Air Force Base, GA
12.2018 - 05.2020
- Oversaw 29 Airmen, guaranteeing enterprise logistics readiness for Air Force’s sole active-duty Combat Communications Group that supports 480 members & 110 unit type codes
- I have guided teams to consensus to achieve a desired organizational goal
- As a leader I have developed standards against which to measure the behavior and performance of others
- Evaluated and creatively adapted emergency management functions during a domestic or international public health emergency or event
- Developed knowledge management and decision support tools, models, and procedures for current and situational awareness
- Some of those support tools included weekly briefings and status updates to leaders and other pertinent staff members
- Having a screen shot of important tactical assets for upcoming deployments and commanders is key
- Made decisions to the best of my ability or relied on my expertise or teams when complete knowledge or information were not available, regarding highly complex technical, administrative, or policy issues when the issue was time-sensitive or ambiguous situations that have a significant organizational impact, followed through with decisions when faced with resistance or opposition; I have identified ways to address potential issues or risks to advance the decision-making process
- I have taken charge of a group when it is necessary to facilitate the decision-making process
- Applied knowledge of National doctrine (e.g
- The National Planning Frameworks, the National Incident Management System) to organize and support emergency management activities
- Developed contingency plans to address potentially stressful, challenging situations and setbacks (e.g., budget cuts, organizational change)
- Responsible for considering the consequences and risks to assess the timing of a decision
- Managed supply accounts worth $16.2M, coordinated all 23-series guidance & updates, and supervised the group’s Air Combat Command A4 Directorate-driven initiatives
- Directed maintenance for a $19M, 133 vehicle fleet to enable combat communications deployments for 3 squadrons in support of Joint Chiefs of Staff requirements
- I formally or informally educate and advise others on all types of diversity and inclusion topics
- Issue, maintain, track, and inventory deployable assets for the 5th Combat Communications Group worth over $16 Million
- I have actively promoted organizational/agency diversity programs and initiatives
- Provided travel assistance to tactical communications staff deploying in support of emergency aid, disease outbreaks, site visits, or emergency response activities
- Being in charge of the Logistics flight, we provided tactical vehicles and emergency gear for various deployments
- Coordinated with Air Force Material Command to oversee $276K in supply transactions, averting report of surveys worth $1M; enabled the delivery of 22 short tons of communication equipment, syncing 26 units and the joint task force-noncombatant evacuation exercise
- Emergency Management Manager for 480 personnel; inspected and evaluated 4 facilities shelter in place procedures; rectifying 6 crucial write-ups, which resulted in the program being compliant with base policy
- I have collaborated with customers to develop and implement solutions that will benefit everyone
- Assess public health emergency management programs for compliance with established public health and emergency management standards
- Regarding COVID-19, I coordinated various emergency vehicles as well as communications equipment with appropriate precautions in mind
- Expedited exercise mobility, enabled the delivery of 22 short tons of communications equipment, syncing 26 units and the joint task force-noncombatant evacuation exercise
- Provide status updates and guidance on the management of financial and procurement activities
- This was done weekly to budget for items that were technically unfunded and funded
- A list of desirable items was presented with justifications to better advocate for critical items
- Executed Humanitarian Aid & Disaster Relief for Tyndall Air Force Base, expedited 6K uniform items; which facilitated relief for 11K displaced personnel
- Prepared logistics support for the largest Joint Task Force (JTF) exercise, enabled 1st Joint Operations Center mission which included 26 organizations with the delivery of C4I equipment worth $3.6M; enabling the U.S
- Southern Command as the JTF-Noncombatant Evacuation Operation
- Managed 73 equipment and personnel taskings; sourced 3.7K requirements worth $185K, enabling C4ISR capabilities for 4 combatant commands and 7 nations
- Oversaw continuous process improvement project; managed 2 warehouses, fusing 43 locations with 1.6K items
- The supply team was recognized as the Inspector General “Star Performers”.
Flight Chief, Quality Assurance
United States Air Force
Robins Air Force Base, GA
07.2017 - 12.2018
- Developed the Quality Assurance Training Plan and trained 3 co-workers which streamlined orientation processes by 50%; spearheaded a Continuous Process Improvement project, managing 2 warehouses and fusing 43 locations containing 1.6K+ items
- Identified and facilitated the procurement of state-of-the-art equipment and materiel to enhance the capability of deployers supporting emergency responses
- As the QA Manager, it was imperative to look towards the future to ensure certain communications equipment as well as appropriate personal protective equipment, and tactical gear was purchased for various deployments and exercises
- Developed standards against which to measure the behavior and performance of others
- Employed standard investigative approaches to obtain information, evidence, and other documentation related to the evaluation of work centers
- Overhauled the group’s self-assessment program; implemented 41 checklists and eradicated 68 discrepancies; which amped 7 programs' efficiency and readiness posture.
J6 First Sergeant & Communications Element Chief
United States Air Force
Tunisia AB, Africa
03.2018 - 10.2018
- Headed a diverse 9-member flight team which provided tactical communications for a $25M intelligence, surveillance, & reconnaissance mission, enabling 300+ sorties & 2,200+ flying hours; achieved the highest fully mission capability communications for 180 days
- As First Sergeant, maintained optimal morale, health, welfare, & discipline of the unit, executing 250 professional development events & morale activities; established a transition working group to ensure seamless transfer of responsibilities for the combatant commander.
Director of Operations – Erwin PME Center
United States Air Force
Kadena Air Base, Japan
12.2014 - 06.2017
- Directed daily operations in support of Pacific Air Force’s largest Non-Commissioned Officer Academy, overseeing the $142K budget & $35.5M in resources; led 11 personnel delivering 1.4K curriculum hours while managing protocol activities for DV panels, visits, & graduations
- Provided coaching and mentoring to others in their technical area of expertise
- Facilitated instruction of 500 Air Force, sister service, and Japan Air Self-Defense Force students each year, ensuring all educational objectives are administered & met in accordance with directives; coached, counseled, & evaluated students directly
- Independently offered assistance and provided support to advance the goals of a team
- Managed students in and out-processing for 3 years; led bed-down of 376 students, managing $2.4M in temporary duty costs.
Professional Military Education Instructor – Erwin PME Center
United States Air Force
Kadena Air Base, Japan
01.2014 - 11.2014
- Executed Enlisted Professional Military Education (EPME) instruction at Pacific Air Forces’ largest Non-Commissioned Officer Academy, ensuring all instruction meets educational objectives and is administered in accordance with all EPME directives
- Communicated directly with students, providing supervision, counsel, and evaluation while remediating students who failed to meet the minimum program standards; instructed 550 Air Force, sister service, and Japan Air Self-Defense Force students annually.
Non-Commissioned Officer In Charge, Radio Frequency Transmission
United States Air Force
Seymour Johnson AFB, NC
01.2013 - 01.2014
- Orchestrated Quality Assurance/Standardization and Evaluation & Maintenance Training Programs for 118 military & civilians; maintained $25M network/Air Traffic Control & Landing Systems (ATCALS) and served as Technical Order Distribution Office Manager
- Led Giant Voice optimization/$130K; modernized 11 componentssecured 16 emergency signals ensuring 6K personnel were protected
- Implemented and maintained the communications Continuity of Operations (COOP), Devolution and Reconstitution Plans, alternate sites, cadre/team assignments, emergency contact data, and access, to applicable vital agency records
- Led 39 Unit Control Center members during a Combined Unit Inspection; supported 300 personnel; restoring 23 communication outages; which enabled command and control during the exercise
- Planned, coordinated, and executed for 6 exercises in accordance with public health and emergency management-related directives, regulations, policies, laws, standards, and guidance
- 4th Fighter Wing Enlisted Evaluation Team member; trained 118 squadron members, evaluated 5 programs; and fixed 16 Combined Unit Inspection deficiencies; ensuring 56 equipment and personnel packages were combat-ready
- I have experience in leading the development, implementation, and evaluation of public health exercises, developing training and executing public health planning preparedness and response activities
- Identified, coordinated, and prepared staff for responder roles during public health emergencies and exercises during various tabletop and real-world exercises, as well as deployments
- I established different training programs to ensure all staff members were aware of what was expected during chemical and biological attacks.
Assistant NCOIC, Quality Assurance Manager
United States Air Force
Seymour Johnson AFB, NC
01.2011 - 01.2013
- Managed personnel, self-inspection, and managerial evaluations for 11 work centers, providing thorough leadership quarterly trend analysis; conducted work center station surveys and standardized safety & training for communication equipment worth $50M
- Conducted Quality Assurance operations, vetting 10 programs to ensure compliance
- Unit Control Center (UCC) lead, oversaw deployed UCC build-up and 20 personnel; driving logistical requirements for 4 operational exercises and inspections; accurately disseminating 600+ exercise inputs; which proved pivotal for unit readiness
- Developed supporting training materials to ensure all UCC members were trained appropriately
- Applied knowledge of public health principles and policies to improve event management.
Non-Commissioned Officer In Charge, Ground Readiness Training
United States Air Force
Kadena AB, Japan
02.2007 - 01.2011
- Played an integral role alongside the Commander in worldwide deployment training for 18 unit type codes, encompassing 103 squadron personnel and $3M in war reserve materials for theater operation plans & contingencies; planned & implemented readiness training
- Served as a technical consultant in an Incident Management System (IMS) role during various EOC activations, emergency responses, and exercises
- In this role, I ensured all appropriate assets were in place during activation
- I collaborated with over 10 other important functions during this time
- As Security Manager, overhauled the program from non-compliant to compliant, achieving ‘Outstanding’ rating during Staff Assistance Visit; as COMSEC Manager, created Squadron Operating Instruction and trained 22 Unit Control Center members
- Evaluated and creatively adapted emergency management functions during a domestic or international public health emergency or event (e.g., developed Incident Action Plans, recommended proposed tactics for coordinating response activities)
- Selected as an Enlisted Evaluation Team member to inspect the unit on various emergency response procedures
- Planned, coordinated, and conducted individual and collective training in accordance with Air Force, public health, and emergency management-related directives, regulations, policies, laws, standards, and guidance
- Revitalized realistic training; deployed 13 members for Pacific Lifeline exercise, which prepared personnel for joint-service operations
- Provided command and control and transmitted 100+ classified/FOUO messages vital to unit deployment and unit control center functions
- Managed exercise deployment process; deployed 93 members, 5 personnel packages, and $2M worth of war reserve material assets
- Conduct interagency and intra-agency all-hazard emergency and incident-specific planning
- During various training opportunities, I had to coordinate with different functions to ensure Aeromedical evacuation personnel were in place for their part in a specific emergency response
- This position also allowed me to alternate with the Communications element to coordinate various activities
- Lead radio operator deployed in support of Operation Enduring Freedom; optimized communications support to Naval Special Operations, leading to the capture of 2 high-value targets
- Processed 3 members for PACIFIC ANGEL exercise; ensuring concept of operations support, which enabled aeromedical evacuation training for 55 Thai medics
- Mobilized 6 members and $200K worth of war reserve material assets, facilitated an international and joint military exercise; which provided real-world aeromedical support for 6K attendees
- Prepared and deployed 46 people to overseas contingency operations on 5 continents and 4 areas of responsibility; enabling uninterrupted aeromedical evacuation and combat mission support.
Personal Wireless Communications Specialist
United States Air Force
Tinker AFB, OK
04.2006 - 02.2007
- Processed new requests for pagers, cell phones, and land mobile radios; monitored and updated vendor accounts for an 800+ item inventory valued at $1M+
- Operated radio & satellite communications systems & computer terminals, tuned transmitters, receivers, & transceivers, and adjusted communications systems equipment
- Provided Inspector General (IG) evaluators secure land mobile radio net and equipment to evaluate the 552d Air Control Wing’s ability to conduct operations
- Delivered 56 radios on-time despite frequency change; ensuring seamless support key to the success of SENTRY LEAP’s operational readiness exercise
- Prepared and deployed 20 land mobile radio assets; which supported Air Combat Command’s President of The United States (POTUS) tasking.
Wireless Communications Specialist
United States Air Force
Tinker AFB, OK
04.2004 - 04.2006
- Programmed and activated new equipment, reviewed documentation for accuracy & technical feasibility, and maintained the PWCS website; adjusted communications systems equipment, antenna systems, & terminal equipment for voice, digital, & analog operations
- Palletized command and control equipment for the Airborne Warning and Control Systems Southern Command’s tasking in support of Asia-Pacific’s Economic Conference in Chile; which hosted the POTUS and 20 other world leaders
- Hand-selected to set up radio and satellite communications for the Weapons School Mass Employment (WSME) exercise at Nellis, AFB; ensuring the success of 7 missions
- Provided 20 land mobile radio assets and support equipment for an Air Combat Command, command and control tasking; which directly supported POTUS’s mission in Argentina
- Deployed to Cold Lake, Canada, in support of Exercise Maple Flag; ensuring command and control connectivity for 8 missions.
Radio Communications Specialist
United States Air Force
Tinker AFB, OK
08.2001 - 04.2004
- Processed secure communications traffic, encoded & decoded classified messages, oversaw the monitoring and updating of vendor accounts for a 600+ item inventory valued in excess of $500K while maintaining the PWCS website
- Programmed 55 land mobile radios with a short notice frequency change
- Established crucial communications link for leadership during the relay of critical combat and disaster exercise scenarios
- Coordinated communication requirements for a combined SITTING BULL exercise; allowing combatants to verify tactics and equipment operability.
Education
Bachelor of Arts in Security Management -
Southwestern College of Professional Studies
08.2021
Associate of Applied Science, Instructor of Technology -
Community College of The Air Force
01.2016
Associate of Applied Science in Information Systems Technology -
Community College of The Air Force
01.2011
Skills
- Data Entry & Systems Management
- Process Improvement
- Security Clearance Management
- Customer Service
- Organization & Multi-tasking Abilities
- TS/SCI Clearance Eligible (Expired Aug 2022)
- Team Collaboration
- Technical Proficiency
- Regulatory Compliance
- As Communications Manager, led a 10-member cyber team which controlled 3 networks with a 999% uptime rate, enabling a $35M counter-terrorism mission
- Resolved a 2-Year tracking deficit, identifying 225 erroneous items worth $13M and facilitating a seamless base transfer to the US Army
- Responsible for ensuring the accuracy of over 5,000 patient demographic and personal information
- Responded to internal and external customers in a timely, accurate, courteous and empathetic manner representing the ERHS ESE Department in a positive light for over 430 students
- Microsoft Office
- Microsoft Word
- Microsoft Power Point
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
- Joint Personnel Adjudication System (JPAS)
- Adobe
- Military Personnel Data System (MILPDS)
- Management Internal Control Toolkit (MICT)
- Budget Reporting System (BRS)
- Task Management Teams (TMT)
- Sharepoint
Certification
- SNCO PME Course (2012)
- SNCO Academy Residence (2019)
- OPSEC Manager Course (2011)
- SNCO Academy Non-Residence (2013)
- COMSEC Manager Training (2011)
- Security Manager Training (2011)
- Unit Level/Unit Command & Control Training (2013)
- Emergency Management Training (2019)
- Professional Management Certification (2016)
- Cyberspace Operation Manager Training (2020)
- Status of Resource Training Course (2007)
- Cyberspace Support Quality Assurance Course (2011 & 2017)
- FEMA Introduction to Incident Command System ICS-100 (2021)
- FEMA ICS for Single Resources & Initial Action Incidents ICS-200 (2021)
Clearance
Top Secret/SCI Clearance, Expired, 08/2022
Awards
- 752 Communications SQ 2004 Airmen of the Year
- 18 Operations Group 2009 NCO OTY
- 552 Air Control Wings Communications & Information Outstanding Airmen OTY 2004 & 2005
- 18 Aeromedical Evacuation SQ 2009 NCO OTY
- 18 Operations Group 2009 NCO Warrior OTY
- Air Combat Command Inspector General Superior Performer 2013
- 4th Mission Support Group 2013 NCO of the Quarter
- 5 CBSS SNCO 4th OTQ & OTY 2018
- 4th Fighter Wing 2013 Information Dominance Radio Frequency Transmission NCO OTY
- Erwin Professional Military Education Center’s 2015 Senior NCO OTY
- 18th Wing Staff Agency 2016 SNCO Lance P. Sijan Nominee
- 722nd Expeditionary Air Base, Tunisia SNCO of the Month, Jun 2018
Timeline
Exceptional Student Education (ESE) Clerk II
East Ridge High School (ERHS)
08.2022 - Current
Medical Records Clerk
Southlake Internal Medicine
09.2021 - 12.2021
Manager of Cyberspace Operations
United States Air Force
05.2020 - 09.2021
Flight Chief, Logistics Support
United States Air Force
12.2018 - 05.2020
J6 First Sergeant & Communications Element Chief
United States Air Force
03.2018 - 10.2018
Flight Chief, Quality Assurance
United States Air Force
07.2017 - 12.2018
Director of Operations – Erwin PME Center
United States Air Force
12.2014 - 06.2017
Professional Military Education Instructor – Erwin PME Center
United States Air Force
01.2014 - 11.2014
Non-Commissioned Officer In Charge, Radio Frequency Transmission
United States Air Force
01.2013 - 01.2014
Assistant NCOIC, Quality Assurance Manager
United States Air Force
01.2011 - 01.2013
Non-Commissioned Officer In Charge, Ground Readiness Training
United States Air Force
02.2007 - 01.2011
Personal Wireless Communications Specialist
United States Air Force
04.2006 - 02.2007
Wireless Communications Specialist
United States Air Force
04.2004 - 04.2006
Radio Communications Specialist
United States Air Force
08.2001 - 04.2004
Bachelor of Arts in Security Management -
Southwestern College of Professional Studies
Associate of Applied Science, Instructor of Technology -
Community College of The Air Force
Associate of Applied Science in Information Systems Technology -
Community College of The Air Force