Shatyra Johnson

Greet and offer exceptional customer service to every client that walks in.

• Greeted customers, made and handled food, fulfilling over 200+ order per shift
• Operated sub station and hot case taking orders and delivering food in a prompt but friendly manner
• Maintained clean work stations by routinely sweeping, mopping, and replenishing supplies and disposing of garbage every closing shift
• Worked with my team to maintain smooth operations and high standards of customer service during high volume rushes
• Swiftly and professionally addressed any customers complaints, escalating to management when requested.

• Transported, organized, labeled, & processed over 5,000 items of inventory daily accommodating constantly changing shipment schedules and delivery times
• Performed daily quality checks of inventory, ensuring damaged items were reported and removed for inspection
• Assembled and packed 500-1000 boxes per shift, carefully following the companies polices and procedures
• Demonstrated leadership and attention to detail.

• Interacted with customers, managed product transactions, resolved customer conflicts and answered questions, while advancing customer service and verbal communication.

• Gained financial and organizational skills by opening and closing cash registers, processing transactions, handling money and approving overrides
• Maintained a clean, organized inventory and curated displays of rotating seasonal clothing and accessories
• Anticipated customers needs and provided them with high quality service while upholding brand standards and values to ensure customer satisfaction
• Happily guided customers through the process of successfully finding their ideal styles
• Meticulously handled POS system transactions include credit, cash, exchanges, returns and refunds to ensure seamless and accurate cash flow
• Actively stayed informed about latest sales offerings and loyalty programs
• Awarded a raise within a month of being employed for demonstrating outstanding communication and leadership skills.