Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Shaudai Trombley

Rio Rancho,NM

Summary

Professional with experience in customer service and safety protocols, prepared for this role. Strong focus on teamwork and adaptability, ensuring smooth operations and exceptional experiences. Skilled in conflict resolution, emergency response, and communication, with calm and approachable demeanor that fosters trust and cooperation among colleagues as well as clientele.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Maintenance Technician

Intel Corporation
04.2024 - Current


  • Operated varied hand and power tools to complete repairs.
  • Used problem-solving skills to alleviate issues efficiently with minimal supervision.
  • Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
  • Followed safety protocols to minimize workplace accidents.

Waitress

The Range Café
09.2023 - 04.2024


  • Handled high-pressure situations with composure, maintaining excellent service standards.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers as well as during busy shifts.

Knife Operator

American Gypsum
10.2022 - 08.2023


  • Worked with complex shifts, remaining flexible to meet company needs
  • Aided in inventory control by accurately documenting all materials used during daily operations.
  • Developed excellent communication skills while working closely with supervisors, colleagues, and clients, ensuring smooth workflow processes.
  • Assisted in training new employees on knife operating techniques and best practices.

Disability Claims Specialist

Amazon
05.2021 - 10.2022


  • Streamlined communication between departments by establishing clear protocols, leading to enhanced collaboration in resolving claims issues.
  • Developed individualized return-to-work plans for clients, facilitating a smooth transition back into the workforce after recovery from their disabilities.
  • Provided exceptional service to clients through prompt response times, clear explanations of policy terms, and compassionate support throughout the claims process.

Customer Service Sales Specialist

S & P Data ADT Security services
02.2019 - 05.2021


  • Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
  • Built rapport with customers through empathetic listening and understanding their unique needs.
  • Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
  • Reduced wait times through efficient call handling, enhancing overall customer satisfaction rates.

Education

Nursing -

New Mexico State University
Dona Ana
08.2015

High School Diploma -

Rio Rancho High School
Rio Rancho
05.2013

Skills

  • Customer Service
  • Strong Work Ethic
  • Reliability and punctuality
  • Safety Procedures
  • Emergency Procedures
  • Leadership Qualities
  • FAA Regulations
  • Cleanliness and sanitation
  • Sales expertise
  • Detail Oriented
  • Time Management
  • Quality Assurance

Certification

  • Food Handler Certification
  • Alcohol Service Permit
  • CPR Certification
  • First Aid Certification

Timeline

Maintenance Technician

Intel Corporation
04.2024 - Current

Waitress

The Range Café
09.2023 - 04.2024

Knife Operator

American Gypsum
10.2022 - 08.2023

Disability Claims Specialist

Amazon
05.2021 - 10.2022

Customer Service Sales Specialist

S & P Data ADT Security services
02.2019 - 05.2021

Nursing -

New Mexico State University

High School Diploma -

Rio Rancho High School

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Shaudai Trombley